Regs., Conn. State Agencies Title 28 — Civil Preparedness and Emergency Services

Connecticut State Office of Civil Defense Connecticut State Office of Civil Defense

28-5 Public Warning of Official State Civil Defense Operation or Test Operation and Taking of Cover

Regs., Conn. State Agencies § 28-5-1 Public warning signals

The public warning signals for an official state civil defense operation or test operation conducted pursuant to Chapter 517 of the general statutes are: (1) Alert signal: A steady blast of three to five minutes on sirens, whistles, horns, or similar devices; (2) Take cover signal: A wailing tone or short blasts for three minutes on sirens, whistles, horns or similar devices.

Regs., Conn. State Agencies § 28-5-2 Cover defined

Cover is defined as a place of shelter from bombs or shellfire, or atomic, radiological, chemical, biological or bacteriological weapons or processes, including but not restricted to designated civil defense shelter areas.

Regs., Conn. State Agencies § 28-5-3 Requirement on take cover signal

Upon the sounding of the take cover signal, all persons except authorized civil defense personnel and other duly constituted authority mobilized for purposes of civil defense shall take cover.

Regs., Conn. State Agencies § 28-5-4 Taking cover in absence of signal

In the event of the failure of or absence of the take cover signal in an area subject to an official state civil defense operation or test operation, all persons except authorized civil defense personnel and other duly constituted authority mobilized for purposes of civil defense shall take cover when so directed by authorized civil defense personnel or other duly constituted authority mobilized for purposes of civil defense.

Regs., Conn. State Agencies § 28-5-5 Authority of personnel

During an official state civil defense operation or test operation, authorized civil defense personnel or other duly constituted authority mobilized for purposes of civil defense may direct any person to cover and from any one place of cover to another place of cover.

Regs., Conn. State Agencies § 28-5-6 Leaving cover prohibited, when

No person other than authorized civil defense personnel and other duly constituted authority mobilized for purposes of civil defense shall leave a place of cover during an official state civil defense operation or test operation unless permitted or directed to leave such place of cover by authorized civil defense personnel or other duly constituted authority mobilized for purposes of civil defense.

Department of Emergency Services and Public Protection Department of Emergency Services and Public Protection

28-24 Enhanced 9-1-1 Telecommunications Fund Regulations

Regs., Conn. State Agencies § 28-24-1 Definitions (Repealed)

Repealed July 1, 2020.

History

• Adopted effective January 24, 1997; Amended March 3, 2006; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-2 Public safety answering point terminal equipment (Repealed)

Repealed July 1, 2020.

History

• Adopted effective January 24, 1997; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-3 Subsidization of regional public safety emergency telecommunications centers, multi-town PSAPS and eligible municipalities (Repealed)

Repealed July 1, 2020.

History

• Adopted effective January 24, 1997; Amended March 3, 2006; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-4 Subsidization of municipalities with populations in excess of 40,000 (Repealed)

Repealed July 1, 2020.

History

• Adopted effective January 24, 1997; Amended March 3, 2006; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-5 Implementation of a transition grant program (Repealed)

Repealed July 1, 2020.

History

• Adopted effective January 24, 1997; Amended March 3, 2006; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-6 Application procedures (Repealed)

Repealed July 1, 2020.

History

• Adopted effective January 24, 1997; Amended March 3, 2006; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-7 Implementation of a regional emergency telecommunications service credit (Repealed)

Repealed July 1, 2020.

History

• Adopted effective January 24, 1997; Amended March 3, 2006; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-8 Training of public safety telecommunicators (Repealed)

Repealed July 1, 2020.

History

• Adopted effective January 24, 1997; Amended March 3, 2006; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-9 Recurring expenses and capital costs of the 9-1-1 network (Repealed)

Repealed July 1, 2020.

History

• Adopted effective January 24, 1997; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-10 Administration of enhanced 9-1-1 program (Repealed)

Repealed July 1, 2020.

History

• Adopted effective January 24, 1997; Amended March 3, 2006; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-11 Administration of the enhanced 9-1-1 program by the office of state-wide emergency telecommunications (Repealed)

Repealed July 1, 2020.

History

• Adopted effective January 24, 1997; Amended March 3, 2006; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-12 Capital expense account (Repealed)

Repealed July 1, 2020.

History

• Adopted effective March 3, 2006; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-13 Funding for public safety answering points operated by Connecticut state police (Repealed)

Repealed July 1, 2020.

History

• Adopted effective March 3, 2006; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-14 Public safety service data network (Repealed)

Repealed July 1, 2020.

History

• Adopted effective March 3, 2006; Repealed July 1, 2020

Regs., Conn. State Agencies § 28-24-1a Definitions

As used in sections 28-24-1a to 28-24-12a, inclusive, of the Regulations of Connecticut State Agencies:

(1) “Capital expenditure” means any single non-recurring acquisition in excess of ten thousand dollars in a single budget cycle for durable goods, information technology, or related services.

(2) “Division” means the Division of Statewide Emergency Telecommunications within the Department of Emergency Services and Public Protection.

(3) “Emergency medical dispatch” has the same meaning as provided in section 28-25 of the Connecticut General Statutes.

(4) “Enhanced 9-1-1 Telecommunications Fund” means the fund described in section 28-30a of the Connecticut General Statutes.

(5) “Funded entity” means a PSAP serving a single town, city, consolidated town and city or consolidated town and borough with a population of forty thousand or more that receives an annual subsidy from the Enhanced 9-1-1 telecommunications fund.

(6) “Multi-town public safety answering point” or “multi-town PSAP” means an entity authorized by the Division as the public safety answering point responsible for the receipt and processing of 9-1-1 calls for two towns, cities, consolidated towns and cities or consolidated boroughs and towns that is not eligible to be a regional PSAP. An unconsolidated borough plus a town or city does not constitute a multi-town PSAP.

(7) “Next generation 9-1-1” means a 9-1-1 internet protocol-based system with inherent capabilities beyond enhanced 9-1-1 system functions, such as the basic ability to support non-voice multimedia, including text, images and video.

(8) “Private safety answering point” has the same meaning as provided in section 28-25 of the Connecticut General Statutes.

(9) “Public safety agency” has the same meaning as provided in section 28-25 of the Connecticut General Statutes.

(10) “Public safety answering point” or “PSAP” has the same meaning as provided in section 28-25 of the Connecticut General Statutes.

(11) “Public safety answering point terminal equipment” or “PSAP terminal equipment” means hardware and software installed at a PSAP which allows personnel to receive emergency calls from the public delivered through the next generation 9-1-1 system.

(12) “Regional emergency telecommunications center” or “regional PSAP” means an entity authorized by the Division as the public safety answering point responsible for the receipt and processing of 9-1-1 calls for no fewer than three towns, cities, consolidated towns and cities or consolidated towns and boroughs. Two towns or cities plus an unconsolidated borough do not constitute a regional PSAP.

(13) “Secondary answering point” means a facility that receives emergency 9-1-1 calls transferred to it by a public safety answering point, private safety answering point or other entity for the purpose of the dispatch of municipal emergency response agencies or for the provision of mandatory services including, but not limited to, emergency medical dispatch services as required in section 28-25b(g) of the Connecticut General Statutes..

(14) “Stand-alone multi-town PSAP” means a multi-town PSAP authorized by the Division as the public safety answering point responsible for the receipt and processing of 9-1-1 calls, organized as an independent entity that is not a part of any municipality, but has the responsibility to receive and process 9-1-1 calls for two towns, cities, consolidated towns and cities or consolidated boroughs and towns and is not eligible to be a regional PSAP.

History

• Effective July 1, 2020

Regs., Conn. State Agencies § 28-24-2a Public safety answering point terminal equipment

Public safety answering points, with 9-1-1 service utilization plans approved by and on file with the Division in accordance with section 28-27a of the Connecticut General Statutes, are eligible for PSAP terminal equipment. Public safety answering points using state-provided PSAP terminal equipment that join a regional PSAP or multi-town PSAP shall return to the Division the PSAP terminal equipment received pursuant to this section. The Division shall not provide funding or PSAP terminal equipment to secondary answering points.

History

• Effective July 1, 2020

Regs., Conn. State Agencies § 28-24-3a Subsidization of regional PSAPs, multi-town PSAPs, and funded entities

(a) In order to be eligible for subsidies from the Enhanced 9-1-1 Telecommunications Fund, regional PSAPs and multi-town PSAPs shall:

(1) Have a representative board in place and operating;

(2) Have contracts with each member town or city that shall provide for the appointment of voting representatives from each town to the representative board;

(3) Provide copies of the contracts described in subdivision (2) of this subsection to the Division upon request; and

(4) Have a chief administrative officer and a chief financial officer. The chief financial officer shall give a surety bond in the amount of five hundred thousand dollars.

(b) Any entity provided with subsidy or grant funds shall be audited in accordance with the provisions of sections 4-230 to 4-236, inclusive, of the Connecticut General Statutes. Regional PSAPs and stand-alone multi-town PSAPs shall have an independent auditor perform a financial audit annually that complies with the requirements for a single audit, as defined in section 4-230 of the Connecticut General Statutes. Program audits shall not be sufficient to satisfy the requirements of this subsection. All audits shall encompass the operations and activities of the complete entity.

(c) Regional PSAPs, multi-town PSAPs and funded entities shall provide annual reports to the Division not later than February 1st of each year. The report shall set forth, in a format prescribed by the Division, a detailed statement consisting of the following:

(1) The proposed annual operating budget for the fiscal year, starting the following July 1st. For regional PSAPs and stand-alone multi-town PSAPs, the submitted budget shall be the entire budget for the entity;

(2) A copy of the most recent audit required by subsection (b) of this section;

(3) Documentation of expenditures of state funds provided under sections 28-24-1a to 28-24-12a, inclusive, of the Regulations of Connecticut State Agencies during the previous fiscal year ending June 30th;

(4) For regional PSAPs and stand-alone multi-town PSAPs, documentation identifying the chief administrative officer and the chief financial officer;

(5) Identification of any secondary PSAPs or secondary dispatch points used by the PSAP;

(6) Documentation of the process by which the PSAP provides emergency medical dispatch services, including identification of any secondary dispatch points or PSAPs used to deliver such services; and

(7) Documentation regarding any changes to the information in the PSAP’s 9-1-1 service utilization plan, or confirmation that there have been no changes to the plan.

(d) The Division shall make payments of subsidies in equal quarterly payments, not later than thirty days prior to the start of the quarter. The Division shall make payments in accordance with the funding formula established in subsection (i) of this section. Not later than sixty days after the end of each quarter, each regional PSAP, multi-town PSAP or funded entity shall submit a financial report of the expenses of the previous quarter to the Division. The Division may withhold quarterly payments if financial reports are not submitted.

(e) Except as provided in subsection (g) of this section, any funds issued at the beginning of a quarter, and not expended by a regional PSAP, multi-town PSAP or funded entity during that quarter, shall be applied toward future allocations.

(f) Funds provided to regional PSAPs, multi-town PSAPs or funded entities shall be used exclusively for the purpose of providing emergency telecommunications services. The Division shall provide policy guidance regarding the appropriate use of 9-1-1 funds. In no case shall funds be used for the following purposes:

(1) Purchase or leasing of real estate or vehicles; or

(2) Expenditures not related to public safety emergency telecommunications.

(g) In no case shall the state provide funding in excess of one hundred percent of the operational requirements of a regional PSAP, multi-town PSAP or funded entity. A regional PSAP, multi-town PSAP or funded entity shall refund any subsidy in excess of one hundred percent of operational requirements, provided in any given fiscal year, to the State of Connecticut, Office of the State Treasurer, for deposit in the Enhanced 9-1-1 Telecommunications Fund.

(h) The annual subsidies to regional PSAPs, multi-town PSAPs and funded entities shall be based upon:

(1) A one-time calculation establishing the population value (variable Pv). Variable Pv is a one-time calculation derived by taking the total annual subsidy paid by the Division for the fiscal year ending June 30, 2019 to all regional PSAPs in existence on that date, multiplying by 0.25, and dividing the product by the aggregate population of the towns or cities served by all regional PSAPs in existence on June 30, 2019, based upon the population figures from the Department of Public Health on December 31, 2018;

(2) A one-time calculation establishing the call value (variable Cv) derived by taking the total annual subsidy paid by the Division for the fiscal year ending June 30, 2019 to all regional PSAPs in existence on that date, multiplying by 0.75, and dividing the product by the number of 9-1-1 calls received for the fiscal year ending June 30th, 2019 at all regional PSAPs in existence on June 30, 2019;

(3) Beginning July 1, 2021, and annually thereafter, variable Pv and variable Cv will each be increased by the average growth rate (if any) of the Consumer Price Index over the previous three calendar years, as recorded by the United States Department of Labor, Bureau of Labor Statistics CPI for All Urban Consumers (CPI-U), Unadjusted;

(4) The aggregate population (variable “Pop”) of the towns or cities served by the PSAP, based upon the most recent year-end population figures from the Department of Public Health;

(5) The number of 9-1-1 calls received on an annual basis (variable “Calls”) by the PSAP, averaged over the most recent three calendar years;

(6) A multiplier of 0.333 shall be applied to a funded entity, 0.666 shall be applied to a multi-town PSAP, and 1.0 shall be applied to a regional PSAP.

(7) The “Pop” and “Calls” values for any member town or city of a PSAP which utilizes a secondary answering point shall not be included in the PSAP totals for the purpose of calculating subsidies.

(8) For towns or cities exclusively served by the Connecticut State Police for law enforcement purposes and participating in a regional PSAP, credit shall be granted for the police dispatch service.

(9) When a town or city joins an existing regional PSAP, or joins a multi-town PSAP, thereby creating a new regional PSAP, or when three or more towns and cities create a new regional PSAP, the “Calls” value shall be the number of 9-1-1 calls received on an annual basis by that PSAP or those PSAPs, averaged over the most recent three calendar years.

(i) The PSAP funding formulas shall be as follows:

(1) For funded entities, the total equals the sum of Pop times Pv plus Calls times Cv, multiplied by 0.333. Therefore, the total for a funded entity = [(Pop * Pv) + (Calls * Cv)] * 0.333.

(2) For multi-town PSAPs, the total equals Pop times Pv plus Calls times Cv, multiplied by 0.666. Therefore, the total for a multi-town PSAP = [(Pop * Pv) + (Calls * Cv)] * 0.666;

(3) For regional PSAPs, the total equals Pop times Pv plus Calls times Cv. Therefore, the total for a regional PSAP = [(Pop * Pv) + (Calls * Cv)] * 1.0;

(4) When towns or cities with a population of 40,000 or more join or create a regional or multi-town PSAP, the contribution of that town or city to the regional PSAP or multi-town PSAP subsidy shall be calculated using the multiplier of 0.333.

Example 1, a regional PSAP: The Pv calculation has a value of $1.87 and Cv has a value of $14.83. The sum of the towns’ populations is 45,021, and the sum of the 9-1-1 calls for the three towns, averaged over the past three years, is 13,090. Using the formula the subsidy would be:

[(45,021*$1.87) + (13,090 * $14.83)]*1.0 = $278,314.

Example 2, application of CPI to Example 1: If a three year increase in the CPI is 6.22 per cent, the average increase is 2.07 per cent, which results in a multiplier of 1.0207 applied to Pv and Cv. Pv is now $1.91, Cv is now $15.14. The calculated subsidy would be:

[(45,021 * $1.91) + (13,090 * $15.14)]*1.0 = $284,173

Example 3, a multi-town PSAP: The Pv calculation has a value of $1.87 and Cv has a value of $14.83. The sum of the two towns’ populations is 55,000, and the sum of the 9-1-1 calls for the three towns, averaged over the past three years, is 17,140. Using the formula the subsidy would be: [(55,000*$1.87) + (17,140 * $14.83)] * 0.666 = $237,786.

Example 4, a multi-town PSAP with one member town over 40,000 population: The Pv calculation has a value of $1.87 and Cv has a value of $14.83. Town “A” is currently a funded entity with a population of 62,000, with a three-year average of 20,700 9-1-1 calls. Each town’s contribution shall be calculated separately. The calculation for Town “A” would be:

[(62,000 * $1.87) + (20,700 * $14.83)] * 0.333 = $140,833

Town “B” is not a funded entity. Its population is 28,000 and its three-year 9-1-1 call average is 9,300. The calculation for Town “B” would be: [(28,000 * $1.87) + (9,300 * $14.83)] * 0.666) = $126,726

Therefore, the total for this multi-town PSAP would be $267,559

Example 5, a funded entity: The Pv calculation has a value of $1.87 and Cv has a value of $14.83. The city’s population is 88,500, and the 9-1-1 call average over three years is 34,269. Using the formula the subsidy would be: [(88,500 * $1.87) + (34,269 * $14.83)] * 0.333 = $224,344

(j) If the calculation of the subsidy defined in this section would result in a lower subsidy to a PSAP than that received immediately prior to July 1, 2020, then the Division shall continue to pay the subsidy in effect on June 30, 2020 (the “holdover subsidy”).

(1) The calculation of the cost-of-living adjustment described in subdivision (3) of subsection (h) in this section shall apply to the holdover subsidy.

(2) PSAPs receiving holdover subsidy payments shall have their funding reduced if a member town or city designates another PSAP as the recipient of their 9-1-1 calls or for the provision of required services. Reductions shall be based upon the requirements in subsections (h) and (i) of this section. Regional PSAPs losing all but two of their member towns or cities shall revert to multi-town status without holdover subsidy payments, and PSAPs losing all but one of their member towns or cities will revert to funded entity status without holdover subsidy payments, if the population of the remaining town or city is forty thousand or more. If the Division determines that a single-town PSAP has a population below forty thousand when determining subsidies for the following year, such single-town PSAP shall not be eligible for a subsidy in such year.

(3) Regional PSAPs receiving holdover subsidy payments shall have their subsidy funding increased for any new member town or city. Increases shall be based upon the calculations of subsection (i) in this section, and added to the current amount of the holdover subsidy then in effect for that regional PSAP; and

(4) Calculations for capital grants or any other payments that are dependent on the subsidy payment amount shall be calculated using the holdover subsidy amount then in effect plus any additions as a result of the operation of subdivision (3) of this subsection.

(k) A new multi-town PSAP, formed by two towns, two cities or a town and city that are part of an existing regional PSAP, shall be eligible for 9-1-1 funding after a three-year period. Such three-year period shall commence on the date that the new multi-town PSAP begins receiving 9-1-1 calls.

(l) Subsidies to towns or cities with populations in excess of forty thousand shall be given only as a funded entity.

History

• Effective July 1, 2020

Regs., Conn. State Agencies § 28-24-4a Implementation of a transition grant program

(a) A town or city may apply for a PSAP transition grant to reimburse such town's or city’s expenses related to the transition of its stand-alone PSAP to an approved multi-town or regional PSAP. A town or city that continues to utilize a secondary PSAP shall not be eligible for transition grant funds. Such reimbursable expenses, which shall be limited to costs associated with the relocation of existing emergency telecommunications systems and non-recurring costs associated with providing for additional functional capacity at the regional PSAP, shall not exceed three hundred thousand dollars. Transition grants are limited by the availability of funds and shall be subject to the approval of the Division. Reimbursable expenses include expenses for the following:

(1) Changes to existing radio systems of the affected parties that are required by the move;

(2) Emergency telecommunications equipment and systems required by the stand-alone PSAP or multi-town or regional PSAP to facilitate the incorporation of another town or city; and

(3) Analysis, design or planning of a new regional PSAP or multi-town PSAP. Towns or cities are eligible for analysis, design and planning costs, allocated on a one-time basis, for a new regional PSAP at the rate of fifteen thousand dollars for the first two member towns or cities plus an additional five thousand dollars for each additional member town or city.

(b) Any entity provided with transition grant funds shall be audited in accordance with the provisions of sections 4-230 to 4-236, inclusive, of the Connecticut General Statutes.

(c) Transition grant requests shall contain the following information and documentation:

(1) Detailed description of the current emergency telecommunications services offered by the participating towns or cities that will be relocated to the regional PSAP or multi-town PSAP;

(2) Detailed listing of the expenses related to transition of the existing PSAP to the regional PSAP or multi-town PSAP;

(3) Certification by each legislative body having jurisdiction over the existing town or city PSAP or multi-town PSAP that the move to the regional PSAP or multi-town PSAP is authorized, including the date of the effective change; and

(4) Certification by the regional PSAP or multi-town PSAP regarding the participation of an additional member town or city.

(d) A transition grant request shall be submitted to the Division not less than six months prior to the effective date of the move. The Division shall approve or deny a transition grant request not later than ninety days after its receipt of the grant application.

(e) A town or city receiving a transition grant for reimbursable expenses under the provisions of this section shall not be eligible for a transition grant for a period of five years from the date of the award of the original transition grant.

(f) A town or city or group of towns or cities that receives a transition grant within two years of receiving the grant, changes to a stand-alone operation or moves to a regional PSAP or multi-town PSAP that is different from the one for which the town, city or group of towns or cities received the transition grant, shall refund the amount of such grant to the State of Connecticut, Office of the State Treasurer, for deposit in the Enhanced 9-1-1 Telecommunications Fund.

History

• Effective July 1, 2020

Regs., Conn. State Agencies § 28-24-5a Application procedures

Applications for regional or multi-town PSAP transition grants shall be made on forms furnished by and filed with the Department of Emergency Services and Public Protection, Division of Statewide Emergency Telecommunications, 1111 Country Club Road, Middletown, CT 06457.

History

• Effective July 1, 2020

Regs., Conn. State Agencies § 28-24-6a Implementation of a regional emergency telecommunications service credit

(a) Every town or city shall be eligible for a regional emergency telecommunications service credit for coordinated medical emergency direction (CMED) services. This service credit shall be based upon the factor of thirty cents per capita, utilizing the most recent Department of Public Health population data, and calculated as variable p (population) multiplied by .3.

(b) Only those entities approved by the Department of Public Health, Office of Emergency Medical Services as CMEDs, and which operate under approved plans for communications systems developed by emergency medical services councils under the provisions of section 19a-182 of the Connecticut General Statutes, shall be eligible to receive the regional emergency telecommunications service credit.

(c) Towns and cities shall designate the recipient of their CMED credit and notify the Division of that designation prior to April 1st of each year.

History

• Effective July 1, 2020

Regs., Conn. State Agencies § 28-24-7a Training of public safety telecommunicators

(a) Funds from the Enhanced 9-1-1 Telecommunications Fund may be used for the presentation of telecommunicator training programs and expenses related to the development of training, pursuant to regulations adopted under the authority of section 28-30 of the Connecticut General Statutes.

(b) The Division shall establish a training fund to be used exclusively for the purpose of providing ongoing training for public safety telecommunicators. Each public safety answering point shall be eligible for reimbursement of the expenses of training telecommunicators, in accordance with the provisions of section 28-30 of the Connecticut General Statutes and regulations adopted under the authority of such section. Reimbursement shall be limited to an amount equal to fifteen cents per capita, utilizing the most recent Department of Public Health population data. Requests for funding shall be submitted to the Division and are subject to approval of the Division.

History

• Effective July 1, 2020

Regs., Conn. State Agencies § 28-24-8a Administration of the 9-1-1 program

(a) Each telephone and telecommunications company providing local telephone service or voice over internet protocol service, and each provider of commercial mobile radio service, as defined in 47 CFR 20.3, shall assess against each subscriber a fee established by the PURA. The annual fee shall be determined at a proceeding conducted by the PURA on or before June 1st of each year, based upon an annual operating budget developed by the Commissioner of Emergency Services and Public Protection on or before April 1st of each year.

(b) Any Enhanced 9-1-1 Telecommunications Fund surplus shall be carried forward to successive fiscal years and used for the sole purpose of administering the 9-1-1 program.

(c) Except for commercial mobile radio, for the purpose of assessment of customer accounts with multiple lines, the monthly 9-1-1 assessment shall be determined in accordance with the progressive wireline inclusion schedule as follows:

(1) If the number of access wire lines equals one, then the assessment factor shall be 1.0;

(2) If the number of access wire lines equals two, then the assessment factor shall be .75;

(3) If the number of access wire lines equals three, then the assessment factor shall be .67;

(4) If the number of access wire lines equals four or five, then the assessment factor shall be .6;

(5) If the number of access wire lines is six, seven, eight, nine or ten, then the assessment factor shall be .5;

(6) If the number of access wire lines is equal to or greater than eleven but less than 26, then the assessment factor shall be .4;

(7) If the number of access wire lines is equal to or greater than 26, but less than 51, then the assessment factor shall be .33;

(8) If the number of access wire lines is equal to or greater than 51, but less than 100, then the assessment factor shall be .25; and

(9) If the number of access wire lines is equal to or greater than 100, then the assessment factor shall be .2.

(d) All access line assessments collected each month by telephone and telecommunications companies providing local telephone service or voice over internet protocol service and providers of commercial mobile radio service shall be remitted to the Office of the State Treasurer for deposit into the Enhanced 9-1-1 Telecommunications Fund no later than the fifteenth day of each month.

(e) Not later than February 1st of each year, each telephone and telecommunications company providing local telephone service or voice over internet protocol service or commercial mobile radio service shall submit to the Division the number of Connecticut subscribers on record as of January 1st of each year.

(f) Prior to April 1st of each year, the Division shall calculate the amount of funding required to implement the provisions of sections 28-24-1a to 28-24-12a, inclusive, of the Regulations of Connecticut State Agencies. This amount shall be adjusted annually to reflect the projected amount needed to implement the provisions of sections 28-24-1a to 28-24-12a, inclusive, of the Regulations of Connecticut State Agencies.

History

• Effective July 1, 2020

Regs., Conn. State Agencies § 28-24-9a Administration of the 9-1-1 program by the Division of Statewide Emergency Telecommunications

Funds from the Enhanced 9-1-1 Telecommunications Fund shall be used to pay for the administration of the Division. To ensure compliance with the provisions of sections 28-24-1a to 28- 24-12a, inclusive, of the Regulations of Connecticut State Agencies, representatives of the Division shall be authorized to enter upon and inspect public or private safety answering points that have received funding or equipment from the Division.

History

• Effective July 1, 2020

Regs., Conn. State Agencies § 28-24-10a Capital expense account

(a) Regional emergency telecommunications centers and funded entities may apply for funding for the purpose of reimbursing such entities for capital expenditures up to twenty per cent of the regional emergency telecommunications center's or funded entity’s annual subsidy. Capital expenditure funds shall not be used for the purchase or leasing of real estate, buildings, or vehicles. Architectural services, building materials, restoration services and labor needed to accommodate new equipment in existing buildings shall be eligible for funding. Capital expenditure funds shall be subject to the requirement of matching funds by the town or city served by the public safety answering point applying for funding. The chief executive officer of the town or city, or the representative board of the regional PSAP, shall provide documentation of any available matching funds to the Division. Capital expenditure reimbursements are limited by the availability of funds and subject to the approval of the Division.

(b) Requests for capital expenditure funds shall be submitted to the Division not less than ninety days prior to the anticipated expenditure.

(c) Capital expenditure funds allocated to a regional PSAP or a funded entity at their request that have not been used within the time period approved by the Division shall be returned to the Enhanced 9-1-1 Telecommunications Fund for reallocation.

History

• Effective July 1, 2020

Regs., Conn. State Agencies § 28-24-11a Funding for public safety answering points operated by the Connecticut State Police

Funding for public safety answering points operated by the Connecticut State Police shall be subsidized at the rate of two dollars per 9-1-1 call as calculated by the Division, utilizing call counts for the previous calendar year. Funding shall be used exclusively for the provision of enhanced 9-1-1 services.

History

• Effective July 1, 2020

Regs., Conn. State Agencies § 28-24-12a Funding for public safety communications networks

The Division shall provide funding for the state public safety services data network and radio network on an annual basis. Funding shall be determined by the availability of funds and shall be subject to approval by the Division.

History

• Effective July 1, 2020

28-27 Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points

Regs., Conn. State Agencies § 28-27-1 Designated emergency number (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-2 Answering point coordinators (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-3 Hours of operation (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-4 Seven digit telephone lines (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-5 Physical security (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-6 Security clearance (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-7 Call handling procedures (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-8 Emergency power source (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-9 Training (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-10 Call answer threshold (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-11 Enhanced 9-1-1 answering positions (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-12 Grade of service (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-13 Minimum trunking requirements (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-14 Call status indicators (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-15 9-1-1 terminal equipment (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-16 Equipment safeguards (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-17 Private safety answering point ALI and location data base updates (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-18 Contingency re-route plans (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-19 Public and private safety answering point inspections (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-20 Private safety answering point planning and coordination (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-21 Private safety answering point decertification (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-22 Compliance with federal requirements for access to emergency 9-1-1 services by telecommunications devices for the deaf (TDD) (Repealed)

Repealed November 13, 2019.

History

• Effective August 2, 1993; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-23 Definition (Repealed)

Repealed November 13, 2019.

History

• Adopted effective April 1, 2002; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-24 Emergency call traces (Repealed)

Repealed November 13, 2019.

History

• Adopted effective April 1, 2002; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-25 Subscriber updates (Repealed)

Repealed November 13, 2019.

History

• Adopted effective April 1, 2002; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-26 Tandem connection (Repealed)

Repealed November 13, 2019.

History

• Adopted effective April 1, 2002; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-27 Performance reports (Repealed)

Repealed November 13, 2019.

History

• Adopted effective April 1, 2002; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-28 Default routing plans (Repealed)

Repealed November 13, 2019.

History

• Adopted effective April 1, 2002; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-29 Outage notification (Repealed)

Repealed November 13, 2019.

History

• Adopted effective April 1, 2002; Repealed November 13, 2019

Regs., Conn. State Agencies § 28-27-1a Definitions

As used in sections 28-27-1a to 28-27-32a, inclusive, of the Regulations of Connecticut State Agencies:

(1) "9-1-1 call" has the same meaning as provided in section 28-25 of the Connecticut General Statutes.

(2) "Automatic location identification" has the same meaning as provided in section 28-25 of the Connecticut General Statutes.

(3) "Automatic number identification" has the same meaning as provided in section 28-25 of the Connecticut General Statutes.

(4) "Central station alarm company" means a company that provides alarm service monitoring for a home or business.

(5) "Certified telecommunications provider" has the same meaning as provided in section 16-1 of the Connecticut General Statutes.

(6) “Division” or "Division of Statewide Emergency Telecommunications" means the Division of Statewide Emergency Telecommunications within the Department of Emergency Services and Public Protection.

(7) “Private safety answering point” has the same meaning as provided in section 28-25 of the Connecticut General Statutes.

(8) “Public safety agency” has the same meaning as provided in section 28-25 of the Connecticut General Statutes.

(9) “Public safety answering point” or “PSAP” has the same meaning as provided in section 28-25 of the Connecticut General Statutes.

(10) "Next generation 9-1-1 telecommunication system” has the same meaning as provided in section 28-25 of the Connecticut General Statutes.

(11) "Rebid" means a repeat request for location information.

(12) "Telecommunicator” has the same meaning as provided in section 28-30 of the Connecticut General Statutes.

(13) “Telecom provider” means a telephone company or a voice over Internet protocol (VOIP) service provider or provider of wireless telecommunications service, as such terms are defined in section 28-30b of the Connecticut General Statutes; and

(14) "Telephone company" has the same meaning as provided in section 28-25 of the Connecticut General Statutes.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-2a Designated emergency number

The digits "9-1-1" shall be the only emergency number advertised for use at a company, corporation or institution served by a public safety answering point or a private safety answering point.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-3a Answering point contact

Each public safety answering point and private safety answering point providing 9-1-1 service shall designate a person to serve as the contact with the municipality or municipalities in whose area the public safety answering point or privacy safety answering point operates, the Department of Emergency Services and Public Protection Division of Statewide Emergency Telecommunications, and the certified telecommunications providers, for all issues regarding 9-1-1 service.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-4a Hours of operation

Public safety answering points and private safety answering points shall operate on a twenty-four hour, seven-day per week basis.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-5a Ten-digit telephone lines

(a) Each public safety answering point and private safety answering point shall maintain at least one published ten-digit telephone number to be used to communicate with local public safety agencies and for receipt of incoming emergency calls transferred to the public safety answering point or the private safety answering point by a telephone company operator.

(b) Each public safety answering point and private safety answering point shall maintain at least two unlisted and unpublished (generally not available) ten-digit telephone circuits to be used to communicate with local public safety agencies and other public safety answering points and for receipt of incoming emergency calls from central station alarm companies or incoming calls rerouted by the next generation 9-1-1 telecommunication system.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-6a Physical and data security

(a) All entrances to public safety answering points and private safety answering points shall be locked to prevent entry by unauthorized persons. Entry shall be gained only by authorized key holders or by lock release initiated by public or private safety answering point personnel.

(b) Nine-one-one workstations and equipment capable of receiving 9-1-1 calls shall not be connected to any device or network not specifically approved by the Division of Statewide Emergency Telecommunications.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-7a Security clearance

Each public safety answering point and private safety answering point shall establish personnel security clearance standards that are acceptable to the municipality and local public safety agencies in whose jurisdiction the facility is located.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-8a Call handling procedures

(a) Each public safety answering point shall have the ability to respond to all 9-1-1 calls received from its service area by dispatching appropriate private or public safety agencies to the emergency or through transfer of the call to a secondary dispatch point having the required dispatching capability.

(b) Each private safety answering point shall have the ability to transfer 9-1-1 calls to public safety answering points or secondary dispatch points, relay information to a public safety agency or dispatch a private safety agency.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-9a Emergency power source

(a) Each public safety answering point and private safety answering point shall be equipped with an emergency power generator and fuel capable of providing for the essential power requirements of the facility to ensure continuous operation for seventy-two hours during commercial power outages. The requirements for performance, operation, testing and maintenance of generators shall conform to the applicable provisions of National Fire Protection Association 110, Standard for Emergency and Standby Power Systems, Type 10, Level 1, Class 75. The local authority responsible for the public safety answering point or private safety answering point may require a higher class if necessary to comply with the emergency power requirements of the public safety answering point or private safety answering point. The generator shall be tested or "exercised" at least once per month, under load, for a minimum of 30 minutes, using one or both of the following methods:

(1) Under normal operating temperature conditions and at least thirty per cent of the emergency power supply nameplate kilowatt rating; or

(2) Loading that maintains the minimum exhaust gas temperatures as recommended by the manufacturer.

(b) Public safety answering points and private safety answering points shall maintain logs of monthly generator testing.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-10a Training

(a) The company, corporation or institution managing a private safety answering point shall provide training on all 9-1-1 equipment and systems installed by the company, corporation or institution for all private safety answering point personnel directly involved in the operation of 9-1-1 equipment, systems and functions.

(b) Public safety answering point and private safety answering point telecommunicators shall comply with telecommunicator training requirements provided in section 28-30 of the Connecticut General Statutes.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-11a Call answer threshold

Each public safety answering point and private safety answering point shall have sufficient 9-1-1 workstations and personnel to ensure that ninety percent of all 9-1-1 calls are answered in no more than ten seconds during normal peak operating periods.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-12a Number of 9-1-1 workstations

There shall be no fewer than two 9-1-1 workstations established at each public safety answering point and private safety answering point. The Division of Statewide Emergency Telecommunications shall determine the proper number of 9-1-1 workstations based on the population served, actual 9-1-1 call volume and operational factors specific to the public or private safety answering point.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-13a Grade of service

The grade of service provided by the network utilized for the delivery of 9-1-1 calls to public safety answering points or private safety answering points shall be equal to P.01 or better. A P.01 grade of service means that not more than one 9-1-1 call in 100 will receive a busy signal during the average busiest hour.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-14a Call status indicators

All 9-1-1 workstations at a public safety answering point or private safety answering point shall indicate incoming emergency calls by both audible and visual indicators.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-15a Requirements of 9-1-1 workstations

Public safety answering points and private safety answering points that connect to the next generation 9-1-1 telecommunication system shall use 9-1-1 equipment approved by the Division of Statewide Emergency Telecommunications. Public safety answering point and private safety answering point 9-1-1 workstations shall display the automatic number identification and the automatic location identification of the calling party with a map that automatically displays the location of the 9-1-1 calling party.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-16a Equipment safeguards

(a) Service entrances for commercial power and telephone service at public safety answering points and private safety answering points shall be installed underground for all such facilities. All commercial power and telephone lines entering the facility shall be encased in protective sheathing.

(b) All facilities and equipment associated with 9-1-1 service shall be provided with protective measures to prevent accidental worker contact. Each protected termination shall be clearly identified.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-17a Private Safety Answering Point Location Information

(a) Private safety answering points shall transmit updates to the State of Connecticut ("State") location data management system on a daily basis, in a manner to be determined by the Division of Statewide Emergency Telecommunications, unless no updates are necessary.

(b) Private safety answering points that use the established State location data management system shall transmit updates to the State location data management system on a daily basis, in a manner to be determined by the Division of Statewide Emergency Telecommunications.

(c) Private safety answering points that use an in-house location database shall make updates daily and ensure all updates are completed within two days of any change. Private safety answering points shall maintain a record of all updates to the in-house location database.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-18a Private safety answering point contingency re-route plans

All private safety answering points shall have back-up routing capability that provides for the re-routing of 9-1-1 calls to the local public safety answering point when any 9-1-1 call cannot be delivered or answered at the intended private safety answering point.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-19a Public and private safety answering point inspections

The Division of Statewide Emergency Telecommunications may inspect each public safety answering point and private safety answering point to determine if it meets the standards for public and private safety answering points.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-20a Private safety answering point planning and coordination

(a) Each private safety answering point shall coordinate with the chief executive officer of the municipality in whose area the private safety answering point operates to develop and implement a plan in concert with the respective chief or head of the police, fire or emergency medical service department or provider for the transfer of 9-1-1 calls or to relay information in accordance with criteria established by the municipality.

(b) The plan for transferring or reporting police, fire or emergency medical service incidents shall be submitted as part of the private branch exchange 9-1-1 utilization plan submitted to the Division of Statewide Emergency Telecommunications in accordance with section 28-25b(e) of the Connecticut General Statutes.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-21a Private safety answering point decertification

The Division of Statewide Emergency Telecommunications shall rescind its approval of any private safety answering point that fails to comply with the standards set for such facilities. In the event of such action, the private safety answering point may appeal to the Commissioner of Emergency Services and Public Protection.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-22a Compliance with federal requirements for access to emergency 9-1-1 services by telecommunications devices for the deaf (TDD)

Each public and private safety answering point shall be equipped with TDD communication functionality in compliance with 28 CFR 35.162.

REQUIREMENTS RELATING TO TELEPHONE COMPANIES, VOIP SERVICE PROVIDERS AND WIRELESS TELECOMMUNICATIONS CARRIERS

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-23a Requirement to connect; diversity of connections

All telecom providers providing service in Connecticut shall connect with the 9-1-1 system at the interconnection points designated by the Division. The interconnections shall be geographically diverse and provide a grade of service of P.01 or better for the delivery of 9-1-1 calls from their respective networks.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-24a Emergency call traces

(a) Each telecom provider shall identify how emergency call traces will be initiated by PSAPs when a 9-1-1 call from a subscriber is received and the address cannot be determined. Each telecom provider shall identify call trace contacts with telephone numbers so that call traces may be initiated at the request of the PSAP and completed in a timely manner. Such contact shall be available at all times.

(b) Each telecom provider shall update call trace contacts as changes occur and shall promptly provide such updated contact lists to the Division so that the Division can distribute the information to PSAPs.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-25a Subscriber updates

(a) Each telecom provider shall transmit subscriber telephone number and address records to the State of Connecticut ("State") location data management system, in accordance with the National Emergency Number Association (NENA) 02-011, Recommended Data Standards for Local Exchange Carriers, ALI Service Providers and 9-1-1 Jurisdictions. Each telecom provider shall cooperate with the 9-1-1 database manager to ensure prompt correction of location data management system errors.

(b) Upon receipt of a complaint regarding a database error, the Division may request that the telecom provider responsible for the error provide a written analysis of the circumstances of the error and a correction action plan. The analysis and plan shall be submitted to the Division within five days or such other period of time as the Division deems appropriate given the circumstances.

(c) Telephone companies shall transmit updates to the State location data management system on a daily basis in a manner to be determined by the Division.

(d) Providers of wireless telecommunications service and VOIP service providers shall provide a call back number and a location in accordance with the NENA i3 standard. For wireless 9-1-1 call locations, such data shall be capable of updating with each rebid.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-26a 9-1-1 call routing

Each telecom provider shall connect each of its telecommunications call routing facilities responsible for delivering 9-1-1 calls to not less than two geographically diverse interconnection points designated by the Division and, as required by section 28-27-13a of the Regulations of Connecticut State Agencies, maintain a grade of service of P.01 or better for the interconnection pathways.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-27a Performance reports

(a) Telecom providers shall submit a written grade of service network performance report and data management system update report to the Division on a quarterly basis. The following information shall be provided:

(1) Grade of service performance of the interconnections between the telecom provider's call routing facilities and the interconnection points designed by the Division; and

(2) For telephone companies and VOIP service providers, the number of subscriber records updated to the State location data management system and the number of days required to perform the updates.

(b) Telecom providers shall submit, on a quarterly basis, network performance reports that measure the number of calls blocked between the telecom provider and the interconnection points designated by the Division, as follows:

(1) The report due on January 1 shall cover September, October and November of the previous year;

(2) The report due on April 1 shall cover December of the previous year and January and February of the current year;

(3) The report due on July 1 shall cover March, April and May of the current year; and

(4) The report due on October 1 shall cover June, July and August of the current year.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-28a Default routing plans

(a) If the telephone number or location information that is necessary to normally route a 9-1-1 call is unavailable from a telecom provider, then the telecom provider shall forward sufficient information to the 9-1-1 system to allow the call to be routed to a default PSAP.

(1) The telecom provider shall submit for approval to the Division written default routing plans.

(2) Approved default routing plans shall be in place prior to the provision of revenue service by a telecom provider.

(3) The default PSAP selected by the telecom provider for each numbering plan area (area code) shall be the PSAP serving the largest concentration of the telecom provider's subscribers within that numbering plan area once approval is received from the Division.

(b) Default routing plans shall include the following:

(1) Telecom provider name and address;

(2) Telecom provider service area;

(3) Default PSAP selected for the telecom provider service area; and

(4) Telecom provider contact responsible for the default routing plan.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-29a Outage notification

If 9-1-1 service is unavailable to a telecom provider's subscribers for a period exceeding two hours, the telecom provider shall notify the Division of the outage, employing notification procedures provided by the Division.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-30a Municipalities; responsibility to provide address data

(a) Each municipality shall provide to the Division the street name and address data necessary for the call routing and mapping capability of the 9-1-1 emergency telecommunications system. Within sixty days of receipt of the appropriate map from the Division, each municipality shall:

(1) Correct or verify the accuracy of the street and address information for its local area;

(2) Where necessary, supplement the street and address information; and

(3) Label the map to indicate political boundaries, fire service zones, emergency medical service zones and police service zones.

(b) Following submission of the initial information pursuant to subsection (a) of this section, each municipality shall update the map when there are changes in or the addition of streets and addresses in the municipality.

(c) The municipality shall designate a primary local contact who is responsible for the assignment of street names and number ranges for the municipality. The municipality shall also notify the Division of that designation.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-31a Wireless 9-1-1 call routing assignment

The Division shall make wireless 9-1-1 call routing PSAP assignments. Until the capability of delivering latitude and longitude information with sufficient accuracy for call routing is reached, PSAP assignment shall be based upon the cell site sector orientation and radius and cell tower sector coverage maps, which shall be provided by the providers of wireless telecommunications service.

History

• Effective November 13, 2019

Regs., Conn. State Agencies § 28-27-32a VOIP telecom service providers and Connecticut 9-1-1 telecommunications fund surcharge

As provided by section 28-30d of the Connecticut General Statutes, all VOIP service providers shall pay the monthly Connecticut 9-1-1 telecommunications fund surcharge for each of their subscribers. The fee shall be assessed as required by statute and remitted to the Enhanced 9-1-1Telecommunications Fund.

History

• Effective November 13, 2019

28-27a 9-1-1 PSAP Service Utilization Plan

Regs., Conn. State Agencies § 28-27a-1 Definitions (Repealed)

Repealed May 2, 2019.

History

• Effective December 19, 1985; Repealed May 2, 2019

Regs., Conn. State Agencies § 28-27a-2 Plan part I (Repealed)

Repealed May 2, 2019.

History

• Effective December 19, 1985; Repealed May 2, 2019

Regs., Conn. State Agencies § 28-27a-3 Plan part II (Repealed)

Repealed May 2, 2019.

History

• Effective December 19, 1985; Repealed May 2, 2019

Regs., Conn. State Agencies § 28-27a-4 Plan part III (Repealed)

Repealed May 2, 2019.

History

• Effective December 19, 1985; Repealed May 2, 2019

Regs., Conn. State Agencies § 28-27a-5 Plan part IV (Repealed)

Repealed May 2, 2019.

History

• Effective December 19, 1985; Repealed May 2, 2019

Regs., Conn. State Agencies § 28-27a-6 Plan part V (Repealed)

Repealed May 2, 2019.

History

• Effective December 19, 1985; Repealed May 2, 2019

Regs., Conn. State Agencies § 28-27a-7 Plan part VI (Repealed)

Repealed May 2, 2019.

History

• Effective December 19, 1985; Repealed May 2, 2019

Regs., Conn. State Agencies § 28-27a-1a Definitions

As used in this section and sections 28-27a-2a and 28-27a-3a of the Regulations of Connecticut State Agencies:

(1) "Answering position" means a workstation at the public safety answering point, PSAP, dedicated to receiving 9-1-1 calls.

(2) "Automatic location identification" has the same meaning as provided in section 28-25 of the Connecticut General Statutes;

(3) "Automatic number identification" has the same meaning as provided in section 28-25 of the Connecticut General Statutes;

(4) "Division" has the same meaning as provided in section 28-25 of the Connecticut General Statutes;

(5) "Public safety agency" has the same meaning as provided in section 28-25 of the Connecticut General Statutes;

(6) “Public safety answering point" or "PSAP" has the same meaning as provided in section 28-25 of the Connecticut General Statutes;

(7) “PSAP director” means an individual responsible for operational control of the PSAP, and the PSAP's employees, policies and procedures;

(8) “Secondary PSAP or secondary dispatch location” means a facility operated on a twenty-four hour basis that receives 9-1-1 calls, including automatic number identification and automatic location identification, if equipped to receive this data, from one or more PSAPs by call transfer or other means, and dispatches to the appropriate public safety agency; and

(9) “Telecommunicator” has the same meaning as provided in section 28-30 of the Connecticut General Statutes.

History

• Effective May 2, 2019

Regs., Conn. State Agencies § 28-27a-2a 9-1-1 PSAP service utilization plan

(a) Each 9-1-1 PSAP Service Utilization Plan (“the plan”) shall contain:

(1) The name of the municipality or municipalities submitting the plan;

(2) The name, address and telephone number of the PSAP director;

(3) The name and location of the PSAP;

(4) The public safety agencies served by the PSAP and the method of dispatch for each;

(5) The 9-1-1 call transfer requirements to secondary PSAPs or secondary dispatch locations;

(6) The emergency re-route designations for the PSAP; and

(7) Any secondary PSAP or secondary dispatch location that will receive 9-1-1calls transferred from the PSAP shall be identified in the plan.

(b) The plan shall acknowledge compliance with the technical and operational standards specified in the Regulations of Connecticut State Agencies adopted pursuant to section 28-27 of the Connecticut General Statutes and shall address the following specific requirements:

(1) The published emergency telephone number for the municipality shall be “9-1-1”;

(2) The PSAP shall be operated twenty-four hours per day, seven days per week;

(3) All entrances to the PSAP shall be secured to prevent entry by unauthorized persons;

(4) The PSAP shall maintain an emergency power source to ensure continuous operation for seventy-two hours during power outages. The emergency power source shall be tested not less than once per month and a log of such tests shall be maintained by the PSAP and made available to the division during PSAP regulation compliance visits;

(5) The PSAP shall maintain at least one ten-digit number for emergency calls transferred to the PSAP by telephone company operators or under certain speed call arrangements, and at least two unlisted and unpublished (generally unavailable) numbers for receipt of re-routed Next Generation 9- 1-1 calls and outward bound calls to other PSAPs;

(6) The PSAP shall be able to respond to all 9-1-1 calls received from its service area by dispatching the appropriate private or public safety agency to the emergency or through the transfer of the call to the secondary PSAP or secondary dispatch location having the required dispatching capability;

(7) All PSAP telecommunicators shall be adequately trained in the use of Next Generation 9-1-1 workstations, as well as other equipment and systems required to properly process and dispatch calls for service;

(8) The PSAP shall establish personnel security clearance standards that are acceptable to the municipal and state agencies that they serve;

(9) The PSAP shall establish methods and policies to allow a person with speech or hearing disabilities to communicate by using a telecommunications device for the deaf (“TDD”), relay services and text messaging. When a TDD indicator appears on the 9-1-1 screen or the tones are heard, the 9-1-1 call shall be connected to a TDD at the PSAP; and

(10) The Next Generation 9-1-1 workstations used at the PSAP shall conform to specifications established by the division and the PSAP shall be equipped with no fewer than two answering positions. Such workstations shall include call-receiving equipment authorized by the division.

History

• Effective May 2, 2019

Regs., Conn. State Agencies § 28-27a-3a 9-1-1 PSAP service utilization plan certification

(a) The plan shall be certified by the chief executive officer of the municipality and the PSAP director. For multi-town and regional PSAPs, the chief executive officers of the member towns or cities and the PSAP director of the multi-town or regional PSAP shall certify the changes. Any changes in the plans shall be certified and submitted to the division for approval at least 90 days in advance of the effective date of the changes.

(b) Each PSAP director shall annually certify to the division that the information contained in the plan is accurate. Such certification shall occur no later than the first day of January and shall be made on such forms as the division may prescribe.

History

• Effective May 2, 2019

Department of Public Safety Department of Public Safety

28-30 Emergency Telecommunicator Training and Certification

Regs., Conn. State Agencies § 28-30-1 Public safety telecommunicator instructors certification definitions

Those definitions set forth in C.G.S. Sec. 28-25 and C.G.S Sec. 28-30 shall govern the provisions of Sections 28-30-1 through 28-30-10, inclusive, in addition to the following:

Functional Areas. Functional areas of emergency telecommunications shall include but not be limited to the following:

1. Interpersonal Communications;

2. Organization of the Communications Function and the telecommunicator role in public safety;

3. Public Safety Telecommunications Systems;

4. Basics of Radio Broadcasting;

5. Public safety telecommunications record systems;

6. Broadcast Rules and Procedures;

7. Telephone Techniques

8. Enhanced 9-1-1 Systems and Operating Procedures;

9. Overview of the police function, Telephone complaint or Report Processing Procedures and pre-arrival instructions;

10. Overview of the fire function, Telephone Complaint or Report Processing Procedures and pre-arrival instructions;

11. Overview of the EMS function, emergency medical dispatch and pre-arrival instructions;

12. Telecommunicator Legal Issues; and

13. Hazardous materials awareness.

History

• Effective June 28, 1990; Amended October 21, 1996

Regs., Conn. State Agencies § 28-30-2 Requirements for public safety telecommunicator instructor certification

(a) Persons Required to Hold Certificates. Any person holding the position of public safety telecommunicator instructor in Connecticut shall hold a valid certificate for such position.

(b) Application Procedures. Applications for public safety telecommunicator instructor certification shall be on forms furnished by, and filed with the Office of State-Wide Emergency Telecommunications, P.O. Box 2794, 1111 Country Club Road, Middletown, CT 06457-9294.

(c) Documents Required of Applicants. To apply for certification as a public safety telecommunicator instructor, an applicant shall submit the following documents to the Office of State-Wide Emergency Telecommunications at the address listed in section (b) above:

(1) A completed application form (available from the Office of State-wide Emergency Telecommunications); and

(2) Written documentation of the applicant's telecommunications, communication, or public safety work experience.

History

• Effective June 28, 1990; Amended October 21, 1996

Regs., Conn. State Agencies § 28-30-3 Types of certificates and requirements

Two types of public safety telecommunicator instructor certificates are issued by the Office of State-Wide Emergency Telecommunications: Public Safety Telecommunicator Instructor Level I and Public Safety Telecommunicator Instructor Level II. The Public Safety Telecommunicator Instructor Level I certificate shall be valid for a period of one year. The Public Safety Telecommunicator Instructor Level II certificate shall be valid for a period of three years. An applicant who has met the minimum requirements shall be entitled to receive one of the following certificates:

(a) Public Safety Telecommunicator Instructor - Level I. To receive a Public Safety Telecommunicator Instructor Level I certificate, an applicant shall present evidence of meeting the following minimum requirements:

(1) A High School Diploma or equivalent or a waiver of such requirement based upon experience or training, by the Office of State-Wide Emergency Telecommunications;

(2) Evidence of successful completion of a Teaching or Instructors Methods Course or its equivalent as approved by the Office of State-Wide Emergency Telecommunications; and

(3) No less than two (2) years experience in emergency telecommunications or an area of telecommunications or communications which has a direct bearing on emergency telecommunications principles or practices. Specialized or advanced training in a functional area of telecommunications or communications may be substituted for experience on the basis of fifteen (15) college semester hours equalling one-half (1/2) year of experience to a maximum of one (1) year.

(b) Public Safety Telecommunicator Instructor - Level II. To receive a Public Safety Telecommunicator Instructor Level II certificate, an applicant shall present evidence of meeting the following minimum requirements:

(1) A High School Diploma or equivalent or a waiver of such requirement based upon experience or training by the Office of State-Wide Emergency Telecommunications; and

(2) Evidence of successful completion of a Teaching or Instructors Methods Course or its equivalent as approved by the Office of State-Wide Emergency Telecommunications; and

(3) No less than five (5) years of experience in a public safety (law enforcement, fire fighting, emergency medical service, or emergency telecommunications) capacity, of which no less than two (2) years of experience shall be in emergency telecommunications. Experience in emergency telecommunications is defined as having primary responsibility for emergency telecommunications operations, or emergency telecommunications training; or performance of the duties of a telecommunicator, or as a public safety emergency communications center supervisor, or chief dispatcher, and at least one (1) year of experience in a training capacity (training officer or instructor). Experience requirements may be fulfilled with equivalent part time experience.

History

• Effective June 28, 1990; Amended October 21, 1996

Regs., Conn. State Agencies § 28-30-4 Re-certification of public safety telecommunicator instructors

Certified Level I or II Public Safety Telecommunicator Instructors shall apply to the Office of State-Wide Emergency Telecommunications of the Department of Public Safety for re-certification thirty (30) days prior to the expiration of their current certification term.

History

• Adopted effective October 21, 1996

Regs., Conn. State Agencies § 28-30-5 Telecommunicator training and certification definitions

As used in sections 28-30-5 to 28-30-10, inclusive, of these regulations:

(a) " Certificate of completion" means certification issued by the Office of State-Wide Emergency Telecommunications of the Department of Public Safety to a public safety telecommunicator or private safety telecommunicator upon the successful completion of a state-approved telecommunicator training program and the receipt of a passing grade on the state telecommunicator exam.

(b) "Enhanced 9-1-1 telephone system" means a system consisting of enhanced 9-1-1 telephone network features and public safety answering points equipped with enhanced 9-1-1 terminal equipment, provided for users of the public telephone system to reach public safety answering points by dialing the digits "9-1-1." Such a system directs 9-1-1 calls to appropriate public safety answering points by selective routing based on the geographical location from which the call originated and provides the capability for automatic number identification and automatic location identification features.

(c) "Successful completion of a state-approved telecommunicator training program" means submission of evidence of completion of a telecommunicator training program which is in conformance with Section 28-30-7 of this regulation.

(d) "Written acknowledgement of achievement" means recognition of experience or specialized training and competence in the performance of training standards set forth in section 28-30-7 of this regulation.

History

• Adopted effective October 21, 1996

Regs., Conn. State Agencies § 28-30-6 Employment and certification status

(a) Any individual seeking certification who is currently employed as a public safety telecommunicator or private safety telecommunicator shall be certified by the Office of State-Wide Emergency Telecommunications upon successful completion of a state-approved telecommunicator training program and the successful completion of a probationary work period as verified by the agency having jurisdiction.

(b) Any individual not currently employed as a public safety telecommunicator or private safety telecommunicator shall be certified by the Office of State-Wide Emergency Telecommunications upon his or her appointment as a public safety telecommunicator or private safety telecommunicator up to one (1) year after successful completion of a state-approved telecommunicator training program.

History

• Adopted effective October 21, 1996

Regs., Conn. State Agencies § 28-30-7 Public safety telecommunicator and private safety telecommunicator training standards

Any individual requiring certification as a public safety telecommunicator or a private safety telecommunicator in accordance with Connecticut General Statutes subsection (c) of section 28-30 shall successfully complete a state-approved telecommunicator training program in which:

(a) The telecommunicator shall demonstrate an understanding of interpersonal communications, to include:

(1) The forms of communication;

(2) The factors that influence and complicate communications;

(3) SMCR (Sender or Source, Message or Method, Channel, Receiver) concept of communications;

(4) Loop of understanding and feedback;

(5) Barriers to effective communications;

(6) Communication symbols and the social environment; and

(7) Stress Management.

(b) The telecommunicator shall demonstrate an understanding of the organization of the public or private safety communications function, to include:

(1) The organizational structure of police, fire and EMS public or private safety telecommunications centers;

(2) Interrelation of the communications unit with other functional units within the parent organization, with other departments and with the public; and

(3) Basic operational requirements of a public or private safety telecommunications system and the vital services provided.

(c) The telecommunicator shall demonstrate an understanding of public or private safety telecommunications systems, to include:

(1) The components that make up a telecommunications system including, but not limited to, the use of repeater base stations, satellite receivers, voting comparators, mobile repeaters, mobile data terminals and control consoles;

(2) Commonly encountered malfunctions in radio telecommunications systems, the corrective actions that may be taken to re-establish communications and the ability to communicate the nature of malfunctions to a radio technician; and

(3) Electromagnetic spectrum and spectrum management by the Federal Communications Commission (FCC).

(d) The telecommunicator shall demonstrate an understanding of the basic fundamentals of public safety radio broadcasting.

(e) The telecommunicator shall demonstrate a proficiency in the basics of public safety radio broadcasting, to include:

(1) Effective transmission of information and descriptive data to field units or other public or private safety agencies;

(2) Theory and use of radio signal codes;

(3) Use of aural brevity codes and the phonic alphabet;

(4) Use of 2400 hour time in broadcasting; and

(5) Correct procedures for broadcasting including the following: street address numbers, vehicle identification numbers, registration numbers, serial numbers or model numbers and descriptive data concerning persons, property and vehicles.

(f) The telecommunicator shall demonstrate an understanding of public safety telecommunications record systems, to include:

(1) The various types of records that shall be maintained within a public safety telecommunications center including, but not limited to, status records, dispatch records, daily logs, daily bulletins, and supervisor's daily log;

(2) Records retention schedules; and

(3) Laws associated with the taping of telephone calls and radio transmissions.

(g) The telecommunicator shall demonstrate an understanding of standard universally accepted broadcast rules and procedures, to include:

(1) The need for standardization of broadcast procedures;

(2) Technique for choosing appropriate words and rate of speech for broadcast messages;

(3) Logical sequencing of information, echo procedures, impersonal dispatching, concept of never guessing the content of written messages, and courtesy;

(4) Styles of call-up procedure;

(5) Clipping;

(6) Acknowledging calls from mobile units or other stations;

(7) Terminating calls;

(8) Use of alert tones; and

(9) The parts of a dispatch message.

(h) The telecommunicator shall demonstrate understanding of telephone techniques, to include:

(1) Basic principles for handling calls from the general public and calls from other emergency service agencies;

(2) General telephone techniques, including clarity of speech, avoidance of the use of jargon or slang, explanation of waits and telephone courtesy;

(3) Specific telephone techniques, including taking charge of the conversation when dealing with the public, personality projection, repetitive persistence, obtaining pertinent information, classifying the nature of a complaint or report, and following through on information obtained;

(4) Procedures for handling multiple calls;

(5) Dealing with third party callers;

(6) Dealing with calls from children, the elderly, and non-English speaking persons;

(7) Dealing with calls involving violent crimes;

(8) Dealing with calls involving anonymous callers;

(9) Correct procedures for taking and recording telephone messages, including general message taking, dealing with confidential informants, procedures for relaying routine and urgent messages, and radio paging of undercover operatives;

(10) Procedures for overcoming the hysteria threshold of distraught callers; and

(11) The key questions that shall be asked of a caller reporting an incident (who, where, what, when and why).

(i) The telecommunicator shall demonstrate an understanding of the enhanced 9-1-1 emergency telephone system, to include:

(1) Components and functions of the enhanced 9-1-1 telephone system network and the dynamics of 9-1-1 call flow and address information transmission;

(2) Enhanced 9-1-1 features, including, but not limited to, automatic number identification (ANI), automatic location identification (ALI) and selective routing, as defined in Connecticut General Statutes section 28-25; and default routing, alternate routing, selective call transfer, fixed call transfer, manual call transfer, disaster routing, 9-1-1 data management system, and 9-1-1 printouts;

(3) Components and functions of enhanced 9-1-1 terminal equipment;

(4) Types of automatic location identification and trouble displays;

(5) Recognizing and reacting to conditions of 9-1-1 failure or equipment malfunction; and

(6) Completion of inquiry forms.

(j) Using a telecommunications device for the deaf (TDD) the telecommunicator shall demonstrate a proficiency in the processing of requests for assistance from the deaf and the hearing impaired, to include:

(1) Effective usage of language conventions and abbreviations typically used by the deaf and hearing impaired; and

(2) Appropriate procedures for establishing communications with the deaf and hearing impaired.

(k) The telecommunicator shall demonstrate an understanding of the functions of a law enforcement agency and law enforcement dispatch procedures, to include:

(1) Roles of field personnel and objectives of a law enforcement agency;

(2) Working relationship between law enforcement field personnel and telecommunicators;

(3) Proper classification and processing of the basic types of law enforcement emergency calls utilizing telephone complaint and report processing procedures; and

(4) Application of appropriate procedures for the processing of calls for emergency assistance related to law enforcement, including pre-arrival instructions.

(l) The telecommunicator shall demonstrate an understanding of the functions of a fire department and fire dispatch procedures, to include:

(1) Roles of field personnel and objectives of a fire and rescue operation agency;

(2) Working relationship between fire and rescue operation field personnel and telecommunicators;

(3) Proper classification and processing of the basic types of fire and rescue emergency calls utilizing telephone complaint and report processing procedures; and

(4) Application of appropriate procedures for the processing of calls for emergency assistance related to fire and rescue operations, including pre-arrival instructions.

(m) The telecommunicator shall demonstrate an understanding of emergency medical dispatch procedures, to include:

(1) Proper classification and processing of the basic types of emergency medical service calls utilizing telephone complaint and report processing procedures; and

(2) Application of appropriate procedures for pre-arrival instructions pertaining to emergency medical service operations or emergency medical dispatch cards as contained in the current U.S. Department of Transportation - National Highway Traffic Safety Administration Emergency Medical Dispatcher's Call Guides available through the U. S. Department of Transportation, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590; and in accordance with the Standard Practice for Emergency Medical Dispatch ASTM Standard F1258-90, available from ASTM, 1916 Race Street, Philadelphia, PA 19103-1187.

(n) The telecommunicator shall demonstrate an understanding of public or private safety telecommunicator liability issues, to include:

(1) Liability issues associated with each phase of the dispatch function with a review of appropriate court cases;

(2) Local government tort liability as it applies to the dispatch function; and

(3) Liability protection offered by standard operating procedures and call guides.

(o) The telecommunicator shall demonstrate an understanding of hazardous materials awareness training consistent with ANSI/NFPA 472, Chapter 2, Standard for Professional Competence of Responders to Hazardous Materials Incidents, available through the National Fire Protection Association, 1 Batterymarch Park, Quincy, Massachusetts 02269-9101.

History

• Adopted effective October 21, 1996

Regs., Conn. State Agencies § 28-30-8 Repeat examinations

(a) Any individual who fails to achieve a passing grade on the written examination may retake the examination after a waiting period of thirty (30) days, commencing from the date notification is mailed.

(b) Any individual who fails to achieve a passing grade on the written examination after three attempts may be required to repeat his or her attendance at sections of the training program, as determined by the Department of Public Safety, Office of State-Wide Emergency Telecommunications, prior to taking the examination again.

History

• Adopted effective October 21, 1996

Regs., Conn. State Agencies § 28-30-9 Certification of individuals who have been issued a written acknowledgement of achievement

(a) Individuals who have been issued a written acknowledgement of achievement under the provisions of Connecticut General Statutes subsection (d) of section 28-30 shall be eligible to take the written examination for certification conducted by the Office of State-Wide Emergency Telecommunications.

(b) Issuance of a written acknowledgement of achievement is contingent upon presentation of evidence of experience as a public safety telecommunicator or successful completion of specialized training in the area of public safety telecommunications to the Office of State-Wide Emergency Telecommunications.

History

• Adopted effective October 21, 1996

Regs., Conn. State Agencies § 28-30-10 Maintaining certification

(a) All certified public safety telecommunicators or private safety telecommunicators, except those automatically certified under the provisions of Connecticut General Statutes subsection (f) of section 28-30, shall renew their certification every five (5) years.

(b) The Department of Public Safety, Office of State-Wide Emergency Telecommunications shall renew the certification of a public safety telecommunicator or private safety telecommunicator who has performed the duties for which certification was granted, has maintained minimum skills and documents employment in good standing as a public safety telecommunicator or private safety telecommunicator for no less than four (4) years over the five (5) year period.

(c) Public safety telecommunicators and private safety telecommunicators seeking renewal of certification shall submit documented proof of employment in good standing to the Department of Public Safety, Office of State-Wide Emergency Telecommunications, 1111 Country Club Road, P.O. Box 2794, Middletown, Connecticut 06457- 9294, one (1) month prior to the expiration of their current certification.

(d) Public or private safety telecommunicators who fail to meet requirements for recertification, under subsection (b) of this section, must retake the written examination and achieve a passing grade in order to be recertified. Public and private safety telecommunicators seeking recertification, who are not currently employed as public or private safety telecommunicators, are subject to the provisions of subsection (b) of section 28-30-6 of these regulations.

History

• Adopted effective October 21, 1996