Telecom provider’s duty to verify customer data

76 OWi - 430 Js 263/12 - 273/12Court of First InstanceSep 24, 2012Regulatory lawOther

Open source

Extracted by Omnilex

Omnilex summary

The Bonn Local Court found the affected company liable for a negligent breach of the customer-data duty in § 111(1), first sentence, TKG. The court stated that the provision requires telecommunications companies to collect complete and substantively accurate customer data. Collecting and storing customer information online without verification or authentication falls below ordinary commercial care. The company was fined EUR 1,000 under § 30(1) OWiG and ordered to bear the costs of the proceedings and its necessary expenses.

Omnilex headnote

§ 111(1), first sentence, TKG; duty to collect customer data and standard of care: The provision requires telecommunications providers to obtain complete and substantively accurate customer information. The duty is not satisfied merely by accepting information supplied by a customer. Collecting and storing customer data through the internet without any verification or authentication does not meet the standard of ordinary commercial care. A negligent breach may therefore constitute an administrative offence punishable under § 149(1) no. 29 TKG; where the responsible party is a legal person or association, a fine may be imposed under § 30(1) OWiG.

Full text

Amtsgericht Bonn — 76 OWi - 430 Js 263/12 - 273/12 — Urteil

Entscheidungsdatum: 2012-09-24

Aktenzeichen: 76 OWi - 430 Js 263/12 - 273/12

ECLI: ECLI:DE:AGBN:2012:0924.76OWI430JS263.12.00

Dokumenttyp: Urteil

Spruchkörper: 76. Strafabteilung

Normen: OWiG § 30 Abs. 1; TKG §§ 149 Abs. 1 Nr. 29, 111 Abs. 1 S. 1

Leitsätze

  1. Aus § 111Abs. 1 TKG ergibt sich die Pflicht zur Erhebung von vollständigen und inhaltlich zutreffenden Kundendaten.

  2. Es entspricht nicht der verkehrsüblichen Sorgfalt, dass Kundendaten von einem Telekommunikationsunternehmen völlig ungeprüft und unauthentifiziert via Internet erhoben und gespeichert werden

Tenor

Die Betroffene wird wegen fahrlässigen Verstoßes gegen § 111 Abs. 1 s. 1 TKG zu einer Geldbuße von 1.000,00 EUR verurteilt.

Die Kosten des Verfahrens und ihre notwendigen Auslagen trägt die Betroffene.

Angewendete Vorschriften: §§ 149 Abs. 1 Nr. 29 i.V.m. § 111 Abs. 1 S. 1 TKG, 30 Abs. 1 OWiG

Keywords

telecommunicationscustomer datadata accuracyverificationnegligenceadministrative fine

Key legal questions extracted by Omnilex

Whether the affected company negligently violated its duty to collect complete and accurate customer data under § 111(1), first sentence, TKG.

Telecommunications providers must collect complete and accurate customer data; collecting and storing data online without any verification or authentication falls below ordinary commercial care.

The customer-data duty requires completeness and substantive accuracy. Unchecked, unauthenticated online collection does not meet the care expected of a telecommunications company.

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