Key legal question
Whether the cantonal court violated the institution's right to be heard by failing to address contributory fault, set-off, and abuse of rights defenses.
Extracted holding
Yes. The omitted discussion of these potentially relevant defenses amounted to a formal denial of justice.
Extracted reasoning
The duty to give reasons requires the court to deal, at least briefly, with decisive arguments. Since the defenses were not obviously irrelevant, their omission prevented meaningful appellate review.