Key legal question
Whether the insurer could terminate accident benefits as of 2004-01-01 because the natural causal link had ceased.
Extracted holding
The existing medical record was inconsistent and insufficient for a reliable finding that natural causation had ended; a new multidisciplinary assessment was required.
Extracted reasoning
The file contained conflicting views on whiplash/HWS distortion, concussion, neuropsychological symptoms, psychiatric aspects, and disc herniation; the court could not determine the end of causal effects on the balance of probabilities.