Key legal question
Whether the exclusivity clause barred the client from negotiating and selling the shares herself, thereby securing the broker's commission.
Extracted holding
The clause did not clearly exclude the client's own negotiation of the transaction, nor did it clearly guarantee payment if she concluded the deal herself.
Extracted reasoning
Under Art. 18 CO and the trust principle, a waiver of the client's right to act personally or of the causal link required clear contractual wording. The text and surrounding circumstances showed only that the broker's commission depended on negotiations it conducted, not on any sale regardless of who secured it.