Key legal question
Whether the company's activities fell within the VAT exemption for insurance/insurance broker or agent services under Art. 18 Ziff. 18 MWSTG/2001/FL.
Extracted holding
The company's services were insured as insurance agent-type activities, not mere customer referrals, and therefore fell within the VAT exemption.
Extracted reasoning
The factual findings showed preparation and forwarding of insurance applications, customer qualification, identity checks, use of sub-intermediaries, and substantive preparation of policy conclusions for insurers. Direct customer contact was not required for the exemption.