Key legal question
Whether the appellant was denied the right to be heard because it was not personally notified of the assistance steps and could not participate in the document review.
Extracted holding
No violation was established; notification to the bank and the availability of communication through the bank were sufficient, and the appellant failed to show that the bank did not inform it.
Extracted reasoning
The bank was notified and could, absent a secrecy prohibition, inform the customer. With a bank-retention arrangement, such communications are opposable to the customer as if received directly. The appellant also had no entitlement to participate in measures concerning third parties.