Doherty v. Department of Labor and Industrial Relations Employment Security Appeals Referees' Office

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Electronically Filed
Intermediate Court of Appeals
CAAP-XX-XXXXXXX
23-JUL-2025
08:16 AM
Dkt. 70 SO

NOS. CAAP-XX-XXXXXXX AND CAAP-XX-XXXXXXX

IN THE INTERMEDIATE COURT OF APPEALS

OF THE STATE OF HAWAI#I

NO. CAAP-XX-XXXXXXX
JAMES DOHERTY, Appellant-Appellant, v.
DEPARTMENT OF LABOR AND INDUSTRIAL RELATIONS
EMPLOYMENT SECURITY APPEALS REFEREES' OFFICE (ESARO),
Appellee-Appellee
(CASE NO. 1CCV-XX-XXXXXXX)

and
NO. CAAP-XX-XXXXXXX
JAMES DOHERTY, Appellant-Appellant, v.
DEPARTMENT OF LABOR AND INDUSTRIAL RELATIONS
EMPLOYMENT SECURITY APPEALS REFEREES' OFFICE (ESARO),
Appellee-Appellee
(CASE NO. 1CCV-XX-XXXXXXX)

APPEAL FROM THE CIRCUIT COURT OF THE FIRST CIRCUIT

SUMMARY DISPOSITION ORDER
(By: Hiraoka, Presiding Judge and McCullen, J., with Nakasone,
Chief Judge, concurring and dissenting in part)
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James Doherty, representing himself,1 appeals from two
judgments for the Director of Department of Labor and Industrial
Relations (DLIR) entered by the Circuit Court of the First
Circuit on July 6, 2022.2 We consolidated the appeals.
In CAAP-XX-XXXXXXX, we affirm the Final Judgment
entered in JIMS No. lCCV-XX-XXXXXXX, which affirmed a decision by
the Employment Security Appeals Referees' Office (ESARO), which
affirmed a DLIR claims examiner's decision that Doherty was not
entitled to state unemployment benefits before August 17, 2020,
when he first made a claim for state benefits.
In CAAP-XX-XXXXXXX, we vacate the Final Judgment
entered in JIMS No. lCCV-XX-XXXXXXX and remand to ESARO for
further proceedings on Doherty's claim for federal Pandemic
Unemployment Assistance (PUA) under the Coronavirus Aid, Relief,
and Economic Security Act (CARES Act), 15 U.S.C. § 9021 (2020).
These are secondary appeals under Hawaii Revised
Statutes (HRS) § 91-14. We must determine whether the Circuit
Court was right or wrong by applying the standards of HRS
§ 91–14(g) to the ESARO decisions denying Doherty's appeals.
Flores v. Bd. of Land & Nat. Res., 143 Hawai#i 114, 120, 424 P.3d
469, 475 (2018). Our review is confined to the record before
ESARO. HRS § 91–14(f) (Supp. 2022). Under HRS § 91-14(g) (Supp.
2022) we may affirm ESARO's decision, remand the case with
instructions for further proceedings, or reverse or modify the
decision if Doherty's substantial rights may have been prejudiced

1
Doherty's opening brief does not comply with Rule 28(b) of the
Hawai#i Rules of Appellate Procedure. To promote access to justice, we
liberally interpret pleadings prepared by self-represented litigants and do
not automatically foreclose them from appellate review because they fail to
comply with court rules. Erum v. Llego, 147 Hawai#i 368, 380-81, 465 P.3d
815, 827-28 (2020). However, Doherty's brief makes factual statements and
refers to agency proceedings without citing to the record. We are not
obligated to search the record for information that should have been provided
by Doherty. Lanai Co., Inc. v. Land Use Comm'n, 105 Hawai#i 296, 309 n.31, 97
P.3d 372, 385 n.31 (2004) (explaining that an appellate court "is not
obligated to sift through the voluminous record to verify an appellant's
inadequately documented contentions").
2
The Honorable James H. Ashford presided.

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because ESARO's decision (1) violates provisions of the
constitution or a statute, (2) is beyond ESARO's statutory
authority or jurisdiction, (3) used unlawful procedure, (4) was
affected by other error of law, (5) was clearly erroneous, or
(6) was arbitrary or capricious or characterized by abuse of
discretion or clearly unwarranted exercise of discretion. Cadiz
v. QSI, Inc., 148 Hawai#i 96, 106-07, 468 P.3d 110, 120-21
(2020).
(1) CAAP-XX-XXXXXXX involves Doherty's claim for state
unemployment benefits. Doherty does not challenge ESARO's
findings of fact, which are binding on appeal. Okada Trucking
Co. v. Bd. of Water Supply, 97 Hawai#i 450, 459, 40 P.3d 73, 82
(2002).
In February 2020 Doherty earned money teaching yoga
classes. He also worked as a university research assistant. In
March 2020 he stopped teaching yoga classes, but continued
working as a research assistant. His opening brief states he
"lost all the income that he derived from teaching yoga" after
then-Governor Ige's March 2020 COVID-19 emergency proclamation
"shut down [sic] all non-essential business[.]"
In April 2020 he tried to claim PUA benefits. PUA
benefits can only be applied for online. The online instructions
tell the applicant to file for state unemployment benefits first.
15 U.S.C. § 9021 provides:

(b) Assistance for unemployment as a result of COVID-19

Subject to subsection (c), the Secretary shall provide
to any covered individual unemployment benefit assistance
while such individual is unemployed, partially unemployed,
or unable to work for the weeks of such unemployment with
respect to which the individual is not entitled to any other
unemployment compensation (as that term is defined in
section 85(b) of Title 26) or waiting period credit.

(Bold italics added.) For purposes of 15 U.S.C. § 9021(b),
covered individual means someone who "is not eligible for regular
compensation or extended benefits under State or Federal law[.]"
15 U.S.C. § 9021(a)(3)(A)(i). Title 26 is the Internal Revenue

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Code. 26 U.S.C. § 85(b) defines unemployment compensation as
"any amount received under a law of the United States or of a
State which is in the nature of unemployment compensation."
Doherty tried to file for PUA benefits from April until
August 2020. He thought the PUA website was broken. He filed
for state unemployment benefits on August 17, 2020. He became
entitled to state benefits effective August 16, 2020.
On September 1, 2020, Doherty tried to backdate his
claim for state benefits to March 15, 2020. A DLIR Unemployment
Insurance Division (UID) claims examiner interviewed Doherty on
September 13, 2021. According to the examiner, Doherty said:

I couldn't get through the result of [PUA] because it said I
need to go to UI. For some reason I could not get to the
end part of PUA and it would tell me that I had to apply for
UI. I did not apply for UI until August. Reason was
because I thought I was supposed to be on PUA and I was
going to get paid more on PUA, there was more money on PUA
side.

(Emphasis added.)
On September 15, 2021, UID informed Doherty he was not
entitled to benefits beginning March 15, 2020, under HRS § 383-
29(a)(1) and Hawaii Administrative Rules (HAR) § 12-5-81(b):

You filed an initial claim on 8/17/20, which effective [sic]
8/16/20. You requested to back date your initial claim to
3/15/20. You stated that you did not file your initial
claim sooner because you thought that you were supposed to
be on PUA even though the PUA system told you to apply for
Hawaii unemployment benefits. You did not file your
unemployment claim until 8/17/20.

Doherty timely appealed to ESARO.
HRS § 383-29 (2015) provides, in relevant part:

(a) An unemployed individual shall be eligible to receive
benefits with respect to any week only if the department
finds that:
(1) The individual has made a claim for benefits
with respect to that week in accordance with rules the
department may prescribe[.]

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HAR § 12-5-81 (2006) provides, in relevant part:

(b) The effective date of a claim for benefits shall
be the first day of the week in which the claim is filed,
except as otherwise provided in this section. The
department may apply an earlier effective date if it can be
shown to the satisfaction of the department that the
individual's delay in filing is excusable for good cause,
including but not limited to a reasonable misunderstanding
by the individual, misinformation from the department,
unavailability of acceptable methods of claims filing
provided by the department, or for transitional claims which
are effective the day after the prior benefit year ends.

(Emphasis added.)
The PUA website told Doherty in April 2020 he had to
file for state unemployment benefits before applying for PUA
benefits, consistent with 15 U.S.C. § 9021(b). Doherty
acknowledged the PUA website "would tell me that I had to apply
for UI." He did not file for state benefits until August 17,
2020. He did not show that his delay was excusable for good
cause because the PUA website told him in April 2020 to apply for
state benefits. His stated inability to obtain information from
the UID does not excuse his failure to follow the federal
directions. ESARO did not abuse its discretion by affirming
UID's denial of Doherty's request to back-date his application.
The dissent agrees with Doherty's argument that the
principle of agency deference should not be applied under the
"unique circumstances" of this case. The dissent treats ESARO's
decision as a conclusion of law reviewed under HRS § 91-14(g)(4).
But HAR § 12-5-81(b) uses the auxiliary verb, "may." "The term
'may' is generally construed to render optional, permissive, or
discretionary the provision in which it is embodied." Carmichael
v. Bd. of Land & Nat. Res., 150 Hawai#i 547, 570, 506 P.3d 211,
234 (2022) (brackets omitted). We review ESARO's decision for
abuse of discretion under HRS § 91-14(g)(6). ESARO did not abuse
its discretion because its decision was supported by the
uncontroverted facts and applied the correct rule of law. See
Est. of Klink ex rel. Klink v. State, 113 Hawai#i 332, 351, 152
P.3d 504, 523 (2007) (stating that a conclusion of law supported

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by the findings of fact and reflecting an application of the
correct rule of law will not be overturned). The Circuit Court
was right to affirm ESARO's decision.
(2) CAAP-XX-XXXXXXX involves Doherty's claim for PUA
benefits under the CARES Act. UID denied Doherty's claim on
June 17, 2021. He was told, "you have an active regular
Unemployment Insurance claim and you are eligible to receive
benefits. Therefore, you are not eligible for Pandemic
Unemployment Assistance[.]" He appealed to ESARO.
ESARO issued a Notice of Pandemic Unemployment
Assistance (PUA) Hearing on September 3, 2021. The hearing was
scheduled for September 14, 2021. Doherty did not appear for the
hearing. The hearings officer called Doherty's phone number. He
received a recorded message. He called back. He again received
a message.
On October 20, 2021, ESARO issued a decision affirming
UID's denial of Doherty's claim for PUA benefits. Doherty
appealed to the Circuit Court. The court affirmed ESARO's
decision. This secondary appeal followed.
Doherty claims to have not received notification of the
September 14, 2021 ESARO hearing. DLIR argues it sent the notice
of hearing to Doherty's address of record, where he received the
June 17, 2021 denial letter. In any event, the notice of hearing
was defective. HRS § 383-38(a) (2015) requires that "[w]ritten
notice of a hearing of an appeal shall be sent by first class,
nonregistered, noncertified mail to the claimant's or party's
last known address at least twelve days prior to the initial
hearing date." ESARO sent Doherty notice of the hearing on
September 3, 2021 — eleven days before the September 14, 2021
hearing date. This procedure was unlawful. The Circuit Court
was wrong to affirm ESARO's decision. HRS § 91-14(g)(3).
The Final Judgment in JIMS No. lCCV-XX-XXXXXXX is
affirmed. The Final Judgment in JIMS No. lCCV-XX-XXXXXXX is
vacated. Doherty's appeal from UID's denial of his claim for PUA
benefits is remanded to ESARO for further proceedings. On

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remand, ESARO should issue a notice of hearing that complies with
HRS § 383-38(a), and conduct further proceedings consistent with
this summary disposition order.
DATED: Honolulu, Hawai#i, July 23, 2025.

On the briefs:
/s/ Keith K. Hiraoka
James Doherty, Associate Judge
Self-represented
Appellant-Appellant. /s/ Sonja M.P. McCullen
Associate Judge
Dale M. Fujimoto,
Deputy Attorney General,
Department of the Attorney
General, State of Hawai#i,
for Director of Labor and
Industrial Relations, State
of Hawai#i.

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CONCURRING IN PART AND
DISSENTING IN PART BY NAKASONE, CHIEF JUDGE

I concur with the resolution of CAAP-XX-XXXXXXX. I
write separately to dissent to the resolution of CAAP-XX-XXXXXXX.
In CAAP-XX-XXXXXXX, I would hold that the Circuit Court erred in
affirming the Department of Labor and Industrial Relations
(DLIR), Employment Security Appeals Referee's Office's (ESARO)
decision to deny Appellant-Appellant James Doherty's (Doherty)
request to back-date his state unemployment insurance (UI)
benefits application for the March 15, 2020 to August 15, 2020
(March to August 2020) time period, because ESARO committed an
error of law under Hawaii Revised Statutes (HRS) § 91-14(g)(4)
(2012 & 2016 Supp.) by not applying a liberal construction of
Hawaii Administrative Rules (HAR) § 12-5-81 (2006)'s good cause
exception to delayed UI claims like Doherty's under the unusual
circumstances of Doherty's March to August 2020 delay in this
case, which occurred during the height of the COVID-19 pandemic.
Agency deference is not applicable
Doherty argues that the Circuit Court's ruling was
"affected by other error of law" under HRS § 91-14(g)(4),
because the "unprecedented [COVID-19] pandemic" was occurring
during the relevant March to August 2020 period, which
constituted an "obvious reason[] to find good cause under HAR
[§] 12-5-81[,]" where the DLIR Unemployment Insurance Division
(UID) "was unable to perform their duties, answer the phone, or
reply to an email." He also argues that the principle of agency
deference under Dole Haw. Div.-Castle & Cooke, Inc. v. Ramil,
71 Haw. 419, 424, 794 P.2d 1115, 1118 (1990) -- that "[w]here
both mixed questions of fact and law are presented, deference
will be given to the agency's expertise and experience in the
particular field and the court should not substitute its own
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judgment for that of the agency[,]" -- should not apply where
the DLIR had "no experience or expertise in this instance[,]"
due to the "unique circumstances presented by an unprecedented
global event like the COVID-19 pandemic[,]" making this "not a
regular unemployment case."
I find Doherty's arguments against application of the
agency deference standard persuasive in this case. HAR
§ 12-5-81 confers agency discretion, stating the "department may
apply an earlier effective date if it can be shown to the
satisfaction of the department that the individual's delay in
filing is excusable for good cause[.]" Whether Doherty's delay
was excusable for good cause is a mixed question of fact and
law, for which agency deference is usually accorded. See Ramil,
71 Haw. at 424, 794 P.2d at 1118. Under the unique
circumstances of this case, however, involving the March to
August 2020 time period of the COVID-19 pandemic, and the
undisputed impact of the pandemic on UID operations, the
argument for deviating from the agency deference standard due to
lack of pertinent agency "experience" under these circumstances
-- has merit.
Application of liberal construction to unemployment
compensation statute and rule
HAR § 12-5-81(b) provides that the UID "may" backdate
a claim "if it can be shown to the satisfaction of the
department" that the "delay in filing is excusable for good
cause, including but not limited to a reasonable
misunderstanding by the individual, [or] misinformation from the
department[.]" The ESARO Decision rejected Doherty's request
that good cause be found under HAR § 12-5-81(b), as follows:

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[Doherty] knew of regular UI benefits in March 2020 since
he thought he would not qualify, even though he did
qualify. Hence, there was no reasonable misunderstanding
that he needed to file for regular UI benefits in order to
receive regular UI benefits. . . .
Importantly, [Doherty] did not show any
misinformation from the UID or lack of access to
information from the UID caused his delay in filing his new
claim for UI benefits effective August 16, 2020. As soon
as [Doherty] filed his [Pandemic Unemployment Assistance
(PUA)] claim, he was informed by the UID to file for
regular UI benefits. Moreover, the information [Doherty]
wanted from the UID was not information the UID was
required to provide to [Doherty]. The UID nor the Appeals
Office is obligated to maximize the amount of benefits to
which [Doherty] is entitled by alerting him to possible
alternatives.

In my view, the above reasoning was flawed in at least
three ways, when ESARO: (1) faulted Doherty for assuming "he
would not qualify" for state UI benefits "even though he did
qualify[,]" and concluded that this was not a "reasonable
misunderstanding"; (2) found that Doherty "did not show any
misinformation from the UID or lack of access to information
from the UID" caused his delayed filing; and (3) noted that "the
information [Doherty] wanted from the UID was not information
the UID was required to provide to [Doherty]."
While courts must ordinarily grant agency deference to
"an administrative rule promulgated by the same agency
interpreting it[,]" "the agency's decision must be consistent
with the legislative purpose." Camara v. Agsalud, 67 Haw. 212,
216, 685 P.2d 794, 797 (1984). "The unemployment compensation
statute was enacted for the beneficent and humane purpose of
relieving the stress of economic insecurity due to unemployment.
It should therefore be liberally construed to promote the
intended legislative policy." Id. at 216-17, 685 P.2d at 797
(citations omitted). In view of this policy, "courts must view
with caution any construction which would narrow the coverage of
the statute and deprive qualified persons of the benefits
thereunder." Id. at 217, 685 P.2d at 797 (citations omitted).
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As for the "good cause" standard in HAR § 12-5-81, the pertinent
HAR do not contain a definition for this term, but the Hawai‘i
Supreme Court recently defined "good cause" as a "sufficient
reason, depending upon the circumstances of the individual case,
and that a finding of its existence lies largely in the
discretion of the court." Eckard Brandes, Inc. v. Dep't of
Labor & Indus. Rels., 146 Hawai‘i 354, 363, 463 P.3d 1011, 1020
(2020).
Here, the ESARO Decision found that Doherty had a
mistaken belief that he would not qualify for UI benefits when
he actually did qualify. Its subsequent rejection of Doherty's
belief as not a "reasonable misunderstanding" in the next
sentence is not consistent with a beneficent, liberal
construction of the good cause language. See Camara, 67 Haw. at
216, 685 P.2d at 797. Doherty is a lay person. He argued in
his September 15, 2021 ESARO appeal that "I am not a [Hawaii
Unemployment Insurance (HUI)], Labor, or PUA administrator and I
did the best I could." 1 Even assuming arguendo Doherty's
misunderstanding was not "reasonable," the good cause language
in HAR § 12-5-81 is written broadly: "that the individual's

1
In his closing statement at the October 20, 2021 ESARO hearing,
Doherty asked for "grace" from ESARO, given the confusion and difficulty he
experienced during the relevant time period, as follows:
Uh, I just would like to ask for your grace. Um, I-,
[sic] you know I understand that I filed a certain date but
I would just ask you to understand that in the beginning of
the pandemic, you know, I was deemed an essential worker,
somehow, in my college, and I was being compelled to work
60 hours a week, which I have logged, only allowed [sic]
one person in the lab at a time. It was a very confusing
time in general. It didn't feel like I could get help from
any avenue and, um, I can only say that I was managing the
best that I could, was working as much as I can [sic], at-,
[sic] at the time, and just the general uneasiness of being
in the pandemic, I-, [sic] I thought for sure I was on the
PUA side. I had since [sic] learned otherwise. I was
trying my best to file in the beginning of the pandemic,
um, that's all I have to say.

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delay in filing is excusable for good cause, including but not
limited to a reasonable misunderstanding by the individual[.]"
(Emphasis added).
The ESARO Decision's reasoning that Doherty "did not
show any misinformation from the UID or lack of access to
information from the UID caused his delay in filing" -- is also
flawed and not consistent with a beneficent, liberal application
of the good cause language. See Camara, 67 Haw. at 216-17, 685
P.2d at 797. While Doherty technically "did not show any
misinformation from the UID" (emphasis added) and that the "lack
of access to information from the UID caused his delay in
filing" (emphasis added), Doherty did show that there was a
"lack of access to information from the UID" when he was trying
to obtain assistance during the relevant time frame. In his
ESARO hearing testimony, Doherty described: how he "tried
calling" "multiple times" during April 1, 2020 to August 17,
2020; that "there was no way to get through"; "sometimes some of
the numbers . . . would not even work"; that when "you would get
through, it would keep you on the line to let you know" that you
"reached . . . the call center," but then "it would say
something to the effect of . . . all operators . . . are busy
and it hangs up on you." In his ESARO appeal letter, Doherty
wrote: "In the beginning of the pandemic, when I needed help
filing, [i]t was impossible to get through on the phone to HUI
or PUA." The UID and the ESARO Decision do not deny or address
Doherty's consistent argument, made below and on appeal, that
during the relevant March to August 2020 time period at the
height of the pandemic, the UID was not responsive to requests
for assistance from persons like Doherty, who were trying to
understand and navigate federal PUA benefits and state UI
benefits for individuals who had lost employment income during
the pandemic.

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The ESARO Decision's cramped construction of the "good
cause" exception in this case unduly "narrow[s] the coverage" of
the unemployment compensation statute and "deprive[s] [a]
qualified person[]" like Doherty "of the benefits thereunder."
See id. at 217, 685 P.2d at 797 (citations omitted). ESARO's
parsimonious application of its good cause exception to a
delayed claim at the height of the COVID-19 pandemic when UID
was unresponsive to requests for assistance, is not consistent
with the "beneficent and humane purpose of relieving the stress
of economic insecurity due to unemployment." See id. at 216-17,
685 P.2d at 797. In my view, this constituted an error of law
under the unique circumstances of this case, and I would vacate
and remand to ESARO for a new hearing. See HRS § 91-14(g)(4).

/s/ Karen T. Nakasone
Chief Judge

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