Florida Public Service Commission native order document 04669-2026

FILED 7/27/2026
DOCUMENT NO. 04669-2026
FPSC 	- COMMISSION CLERK
BEFORE THE FLORIDA PUBLIC SERVICE COMMISSION
DOCKET NO. 20260042 -TP
ORDER NO. PSC-2026-0262-PAA-TP
ISSUED: July 27, 2026
The following Commissioners participated in the disposition of this matter:
GABRIELLA PASSIDOMO SMITH, Chairman
GARY F. CLARK
MIKE LA ROSA
BOBBY PAYNE
ANA ORTEGA
NOTICE OF PROPOSED AGENCY ACTION
ORDER APPROVING FLORIDA TELECOMMUNICATIONS RELAY INC.’S
FISCAL YEAR 2026/2027 BUDGET
BY THE COMMISSION:
NOTICE 	is 	hereby 	given by 	the 	Florida 	Public 	Service Commission 	that 	the 	action
discussed herein 	is preliminary 	in nature and will become 	final unless a person whose 	interests
are 	substantially 	affected 	files a petition 	for a formal proceeding, pursuant 	to Rule 	25-22.029,
Florida Administrative Code (F.A.C.).
BY THE COMMISSION:
Background
The Telecommunications Access System Act 	of 1991 (TASA) 	established a 	statewide
telecommunications 	relay 	system. 	Under TASA, 	the 	Florida 	Public 	Service 	Commission
(Commission) 	must 	establish, 	implement, 	promote, 	and 	oversee 	the 	statewide
telecommunications access system, which 	is intended to provide telecommunications service for
deaf, hard of hearing, 	or speech impaired persons 	that 	is 	fimctionally 	equivalent 	to 	the 	service
provided 	to hearing 	persons. TASA provides 	for 	the purchase and 	distribution of specialized
telecommunications devices and 	specialized communications technology 	as defined 	in Chapter
427, Florida Statutes (F.S.).
TASA 	provides 	deaf 	or hard 	of hearing 	persons 	access 	to 	basic 	telecommunications
services by using a 	specialized Communications 	Assistant 	that relays information between 	the
deaf or hard of hearing person and 	the 	other 	party 	to 	the 	call. The primary 	function of the
telecommunications access system 	is accomplished using a Telecommunications Device 	for the
In re: Commission approval of Florida
Telecommunications Relay, Inc.'s 	fiscal year
2026/2027 proposed budget._

ORDER NO. PSC-2026-0262-PAA-TP
DOCKET NO. 20260042-TP
PAGE 2
Deaf (TDD). The person using the TDD types a message to the Communications Assistant who
in turn voices the message to the other party or types the message to a Captioned Telephone that
displays real-time captions of the conversation.
In 2025, the Legislature amended Sections 427.702 through 427.706, F.S. relating to
TASA. 1 These statutory changes added newly defined specialized communications technology
and requires us to set eligibility requirements for this distribution. Section 427.704(e), F.S.
mandates that the eligibility requirements be based on income qualifications of no less than
double, but no more than triple, the federal poverty level, or participation in other state or federal
programs based on income. We adopted rules setting these eligibility criteria, which became
effective on December 2, 2025. The eligibility requirements in the rule include income of less
than 250 percent of the federal poverty level, or participation in the Supplemental Nutrition
Assistance Program, Medicaid, Supplemental Security Income, the Section 8 Housing Choice
Voucher Program, or receipt of either a Veterans Pension or Survivors Pension from the
Department of Veterans Affairs.
Florida Telecommunications Relay, Inc. (FTRI), a nonprofit corporation formed by the
local exchange telephone companies, was selected by us to serve as the telecommunications
access system administrator. FTRI is primarily responsible for the purchase and distribution of
specialized telecommunications equipment and specialized communications technology. As part
of this process, FTRI contracts with other organizations to assist in the distribution of equipment
and provide customer training on the proper use of the equipment and the relay service. FTRI
also conducts marketing to raise awareness of available equipment and relay service. Finally,
FTRI pays the Telecommunications Relay Service (TRS) provider, which is selected by us
through a request for proposals process. The current TRS provider is T-Mobile USA, Inc. (T-
Mobile).
FTRI is funded through the TRS surcharge, which local exchange telecommunications
companies are required to collect and remit to FTRI. We have historically changed the surcharge
to meet FTRI’s budgetary needs. The monthly surcharge is currently $0.08 per access line, for up
to 25 lines per customer.
As part of our oversight responsibilities of the telecommunications access system, we
review and approve a budget submitted by FTRI on an annual basis. On March 16, 2026, FTRI
submitted its Fiscal Year 2026/2027 budget. On May 29, 2026, FTRI submitted responses to our
staff’s first data request along with a revised budget for our consideration. This revised budget is
appended hereto as Attachment A and is incorporated by this reference. FTRI provided a
comparison of its proposed budget to our approved 2025/2026 budget, as well as its estimated
revenue and expenses for the current fiscal year. FTRI estimated its revenue and expenses based
on actual data from the first two quarters and estimated data for the remainder of the year.
On May 29, 2026, FTRI also filed third quarter financial information. With this updated
information, we formulated an estimate of FTRI’s expenses for Fiscal Year 2025/2026. This
estimate along with a comparison of FTRI’s proposed and approved budgets is contained in
Attachment B, which is incorporated by this reference.
1 See Chapter 2025-148, Laws of Florida.

ORDER NO. PSC-2026-0262-PAA-TP
DOCKET NO. 20260042-TP
PAGE 3
This Order addresses FTRI’s proposed budget and TRS surcharge for Fiscal Year
2026/2027. The TRS surcharge is the only rate we establish for telecommunications companies.
The Commission is vested with jurisdiction over this matter pursuant to Chapter 427, F.S.
Analysis and Decision
1. 	FTRI’s Fiscal Year 2026/2027 Proposed Budget is Approved
Traditional Telecommunications Relay Service
Traditional TRS cost as approved in the T-Mobile contract is currently $2.58 per session
minute. T-Mobile’s projections indicate traditional TRS minutes of use during Fiscal Year
2026/2027 will be 297,506. By comparison, T-Mobile’s projections for traditional TRS minutes
of use for Fiscal Year 2025/2026 was 467,554. Further, TRS usage totaled 510,081 actual
minutes in Fiscal Year 2024/2025, representing a 14 percent decline from Fiscal Year 2023/2024
actual minutes.
Based on continued advancements in technology and the expansion of consumer choice, it is
anticipated that TRS minutes of use will continue to decline. It has been observed that traditional
TRS users are transitioning to the following services:
 	IP Relay
 	IP CTS
 	Wireless Service
Florida Telecommunications Relay, Inc. Budget
Attachment A reflects FTRI’s Fiscal Year 2026/2027 proposed budget filed with the
Commission, which was reviewed and adopted by FTRI’s Board of Directors. FTRI proposed
maintaining the current $.08 surcharge per access line, which would result in total surcharge
revenue of $1,565,015. FTRI projected $674,325 in interest income during Fiscal Year
2026/2027 through investments in its Investment Trust Money Market account and 3-month T-
bills. As a result, FTRI’s total operating revenue was estimated to be $2,239,340. FTRI projected
total expenses of $4,694,189 in its proposed budget. Based on FTRI’s projected revenue and
expenses, it would need to transfer $2,454,849 from the Reserve Account to offset the shortfall.
FTRI has a Reserve Account of approximately $19,723,369 million.
Analysis
The two primary factors contributing to FTRI’s proposed budget shortfall are continued
declines in access lines, upon which the surcharge is assessed, and the increase in Category II -
Equipment & Repairs expense related to distribution of specialized communications technology.
Proposed surcharge revenue is projected to decline by $373,569 compared to last year’s
approved budget because of continued declines in access lines. Expenses related to the
distribution of specialized communications technology are projected to be $1,786,100. We

ORDER NO. PSC-2026-0262-PAA-TP
DOCKET NO. 20260042-TP
PAGE 4
developed an estimate of FTRI’s expenses for Fiscal Year 2025/2026, which is presented in
Attachment B. We used actual data from the first three quarters and took an average of those
three quarters to estimate the fourth. Our estimates were then used as one element in evaluating
FTRI’s proposed budget, along with analyzing our past approved FTRI budgets to identify and
evaluate ongoing cost reduction measures.
Below is our review of selected items from FTRI’s proposed budget expenses by
category.
Category I – Relay Services
Category I captures TRS provider expenses for traditional TRS currently provided by T-
Mobile. This Commission and FTRI have historically used the TRS provider’s minutes of use
forecast to develop the budget for this category.
We approve using T-Mobile’s forecasted 297,506 minutes of use to calculate the TRS
provider expense. At the contracted rate of $2.58 per minute, the proposed TRS provider expense
is $767,564.
We approve $767,564 for relay services expense.
Category II – Equipment & Repairs
Category II expenses reflect the purchase of equipment to be distributed to clients and the
repairs that FTRI must make to keep the equipment in working order. FTRI requested
$1,978,503 for Fiscal Year 2026/2027, representing a $1,503,194 increase in expense from our
current approved budget. The proposed increase is largely attributed to planned distribution of
newly defined specialized communications technology authorized by amendments to Chapter
427, F.S., that were enacted by the Legislature in 2025.
The specialized communications technology line item proposes a $1,786,100 Fiscal Year
2026/2027 expenditure for iPhones, iPads, and ATOS electrolarynx devices. The ATOS
electrolarynx device is designed to assist persons with total laryngectomy, which is the removal
of the voice box to treat throat cancer. In addition to standard eligibility criteria related to hearing
loss and speech disability, this equipment is only available to Florida residents whose income
does not exceed 250 percent of the federal poverty level, or who participate in other income-
based programs as described above.
FTRI’s Fiscal Year 2026/2027 proposed budget estimate is based on current unit cost and
projected device distribution volumes, including assumptions on the size of the addressable
client base. The current projection includes 705 iPhone devices at $1,620 per unit ($1,142,100),
470 large screen iPad devices at $1,300 per unit ($611,000), and 30 ATOS electrolarynx at
$1,100 per unit, ($33,000).

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DOCKET NO. 20260042-TP
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In response to our staff’s data request, FTRI indicated that it relied on data from the
Florida Coordinating Council for the Deaf and Hard of Hearing (FCCDHH) and other reputable
organizations 	to 	develop 	its 	demand 	projections. 	FCCDHH 	is 	overseen 	by 	the 	Florida
Department of Health. FTRI’s projected number of units starts with the identification of 900,000
residents 	who 	identify 	as 	Deaf, 	Hard 	of 	Hearing, 	or 	Speech 	Impaired, 	assumes 	that
approximately 29 percent meet the income requirements, and estimates that 3 percent of those do
not already have access to a wireless device that meets their needs. Applying FTRI’s logic yields
7,830 eligible Florida residents who may apply for equipment in any given year. FTRI
anticipates 15 percent of this target population will submit a completed application in FY
2026/2027, resulting in 1,175 Apple units being distributed. The projected quantity of ATOS
Emote devices to be distributed in Fiscal Year 2026/2027 is 30. This calculation is based on
10,000 people in the US living with total laryngectomy and 6.9 percent of the US population
living in Florida. This equates to 690 Florida residents with total laryngectomy. Applying the
same income assumptions as other wireless device projections, 200 Florida residents would
qualify in any given year. Continuing with the conservative planning estimate of serving 15
percent of the target population, 30 units would be distributed in the upcoming fiscal year.
According to the 2025 FCCDHH Biennial Report, it is estimated that 3 to 4 million
Floridians have significant hearing loss. FTRI also reported that of those, approximately 800,000
identify as Deaf or Hard of Hearing according to sources such as the Florida Department of State
DLIS Deaf Literacy Center. According to the NIH National Institute on Deafness and Other
Communication Disorders, approximately 7.2 percent of US children ages 3-17 have a disorder
related to voice, speech, or language. Similarly, 7.6 percent of US adults report having a voice
problem that lasted longer than 12 months. Given Florida’s population, this equates to over 1.7
million residents who have some form of speech-related disability. For the purposes of this initial
projection, FTRI used a conservative estimate of approximately 100,000 residents who may
identify as having a qualifying speech impairment, including 690 with total laryngectomy.
FTRI projected that approximately 12 percent of Florida residents live below the federal
poverty level and 34 percent of households are classified as asset limited, income constrained
and employed. Eligibility requirements are currently set at less than 250 percent of the federal
poverty level and, as a result, FTRI estimates that 29 percent would satisfy program eligibility
income requirements. Smartphones are common across income levels, with access to at least one
device ranging from 79–98 percent based on income. Cellphone and Smartphone ownership for
US adults with household income of $30,000-$69,900 is also 98 percent and 89 percent
respectively. Considering these factors, FTRI used a conservative estimate of 3 percent of
Florida residents who may not already have access to a wireless device that meets their needs.
In total, FTRI projects 1,205 units to be distributed at a total cost of $1,786,100 for Fiscal
Year 2026/2027. We find that no adjustment to FTRI’s projections and budget request is needed.
However, given FTRI’s reliance on demand assumptions, along with the potential for fraud, it is
important that FTRI remain diligent. FTRI states that clients are required to adhere to the
Conditions of Acceptance regarding the use of the devices. Condition of Acceptance five
requires clients to return devices when no longer needed. In addition, FTRI shall require devices
be returned when clients no longer meet income or program participation requirements. FTRI
shall also implement a practice to verify client income and program eligibility when issuing

ORDER NO. PSC-2026-0262-PAA-TP
DOCKET NO. 20260042-TP
PAGE 6
replacement devices. We order FTRI to file monitoring reports on the distribution of iPhones and
iPads as discussed in Section 2 of this Order.
We approve $1,978,503 for equipment and repairs expense.
Category III – Equipment Distribution & Training
Category III reflects the cost of distributing equipment and training consumers in the use
of that equipment. FTRI’s proposed budget requests $149,554 for distribution and training,
which reflects a $39,011 decrease from our current approved budget.
Expenses related to Regional Distribution Centers (RDCs) are the largest component of
Category III expenses. FTRI’s proposed budget for RDCs is $109,504, which is $36,436 lower
than our current approved budget. FTRI explained that some RDCs have not fully recovered
from the impact of the COVID-19 shutdown. FTRI plans to continue exploring alternative
partnerships to expand distribution services for selected equipment. However, FTRI will
distribute the newly defined specialized communications technology devices using in-house
resources and does not currently plan to use third parties. We support this approach considering
the challenges related to initial implementation.
We approve FTRI’s proposed budget for Category III expenses of $149,554.
Category IV – Outreach
Outreach efforts are designed to promote FTRI’s equipment distribution services and to
raise awareness about TRS. FTRI’s proposed Fiscal Year 2026/2027 Outreach budget increased
by $19,028 over the 2025/2026 approved budget.
Factors contributing to the increase in Outreach Expense include the hiring of a
Community Coordinator, travel expenses, and advertising price increases. FTRI employs various
forms of communication in its outreach strategy. FTRI plans to expand outreach efforts,
including continued advertising in newspapers using free-standing insert ads (flyers) and
television. Expanded promotion may have additional value to inform qualifying relay customers
about new types of equipment that are available.
We approve FTRI’s proposed budget of $653,309 for Outreach expenses.
Category V – General & Administrative
Category V reflects expenses associated with FTRI’s operations, such as office and
furnishings, 	employee 	compensation, 	contracted 	services 	(auditing, 	legal, 	IT 	consulting),
computers, and other operating expenses. FTRI is proposing $1,145,259 for Fiscal Year
2026/2027, which represents a $15,030 decrease from our current approved budget.

ORDER NO. PSC-2026-0262-PAA-TP
DOCKET NO. 20260042-TP
PAGE 7
The 	amount 	budgeted 	for 	Fiscal 	Year 	2026/2027 	Insurance-Health/Life/Disability
account shows a $39,302 increase from Fiscal Year 2025/2026 estimated expenditures. FTRI
estimated a 10 percent increase in insurance premiums. It based this increase in consultation with
its insurance company, along with historical costs over the past two years.
The proposed Employee Salaries budget for Fiscal Year 2026/2027 is $551,721, which is
relatively unchanged from the 2025/2026 budget. Eight full-time employees were budgeted for
both Fiscal Years.
We approve FTRI’s proposed budget for Category V expenses of $1,145,259.
Revenue Shortfall
FTRI’s Fiscal Year 2026/2027 budget has a shortfall of $2,454,849. FTRI shall draw
upon the Reserve Account to cover the shortfall. FTRI’s Reserve Account is approximately
$19,723,369 million.
Decision
We approve FTRI’s proposed budget expense of $4,694,189 for Fiscal Year 2026/2027,
effective upon issuance of the consummating order. FTRI shall transfer $2,454,849 from the
Reserve Account to offset the projected revenue shortfall.
2. 	FTRI to file quarterly reports for Fiscal Year 2026/2027
As discussed in Section 1, based on FTRI’s reliance on demand assumptions, along with the
potential for fraud and abuse, it is important that FTRI implement effective procedures. We
presented questions to FTRI during the initial analysis of operating procedures, cost, and
assumptions used to measure demand. We find that FTRI’s responses were reasonable. However,
continued monitoring will be needed to validate assumptions and to collect data to address
distribution issues as they arise.
The 	quarterly 	reports 	shall 	include 	the 	following 	information 	regarding 	specialized
communications technology devices:
1. 	Number of devices ordered by type.
2. 	Number of devices distributed by type.
3. 	Number of devices in inventory by type.
4. 	Number of devices reported lost by type.
5. 	Number of devices reported stolen by type.
6. 	Number of devices returned damaged by type.
7. 	Number of devices refurbished and returned to clients by type.
8. 	Number returned by clients and taken out of service.
9. 	Quarterly and year-to-date expenses.

ORDER NO. PSC-2026-0262-PAA-TP
DOCKET NO. 20260042-TP
PAGE 8
10. Any revisions to the methodology and/or assumptions used to identify the addressable
client base.
We will evaluate the data throughout Fiscal Year 2026/2027 and make a finding on the need
to continue the quarterly reporting during the analysis of FTRI’s Fiscal Year 2027/2028 budget
filing.
We order FTRI to file quarterly reports for Fiscal Year 2026/2027 providing details on
specialized communications technology device distribution.
3. 	Telecommunications Relay Service (TRS) surcharge for Fiscal Year 2026/2027
FTRI has not requested a change in the TRS surcharge. We note that pursuant to the 2025
amendments to TASA, Section 427.704(4)(e), F.S., now prohibits us from increasing the
surcharge when excess funds are available. We find the current TRS surcharge of $0.08 per line,
per month is reasonable given the size of the Reserve Account identified in Section 1.
Based on the foregoing, it is
ORDERED by the Florida Public Service Commission that Florida Telecommunications
Relay, Inc.’s proposed budget expense of $4,694,189 for Fiscal Year 2026/2027, is approved. It
is further
ORDERED that Florida Telecommunications Relay, Inc. shall transfer $2,454,849 from
the Reserve Account to offset the projected revenue shortfall. It is further
ORDERED that Florida Telecommunications Relay, Inc. shall file quarterly reports for
Fiscal Year 2026/2027 providing details on specialized communications technology device
distribution. It is further
ORDERED that the current Telecommunications Relay Service surcharge shall be $0.08
per line, per month for Fiscal Year 2026/2027. All local exchange companies shall continue
billing the $0.08 TRS surcharge for Fiscal Year 2026/2027. It is further
ORDERED that if no person whose substantial interests are affected by the proposed
agency action files a protest within 21 days of the issuance of the order, a consummating order
shall be issued. This docket shall be placed in monitoring status during Fiscal Year 2026/2027
upon the issuance of a consummating order.

ORDER NO. PSC-2026-0262-PAA-TP
DOCKET NO. 20260042-TP
PAGE 9
By ORDER of the Florida Public Service Commission this 27th day of July, 2026 	.
^5-
Commission Clerk
Florida Public Service Commission
2540 Shumard Oak Boulevard
Tallahassee, Florida 32399
(850)413-6770
www. floridapsc. com
JDI
Copies 	furnished: A 	copy 	of 	this 	document 	is
provided 	to 	the 	parties 	of record 	at 	the 	time 	of
issuance and, 	if applicable, interested persons.

ORDER NO. PSC-2026-0262-PAA-TP
DOCKET NO. 20260042-TP
PAGE 10
NOTICE OF FURTHER PROCEEDINGS OR JUDICIAL REVIEW
The Florida Public Service Commission is required by Section 120.569(1), Florida
Statutes, to notify parties of any administrative hearing that is available under Section 120.57,
Florida Statutes, as well as the procedures and time limits that apply. This notice should not be
construed to mean all requests for an administrative hearing will be granted or result in the relief
sought.
Mediation may be available on a case-by-case basis. If mediation is conducted, it does
not affect a substantially interested person's right to a hearing.
The action proposed herein is preliminary in nature. Any person whose substantial
interests are affected by the action proposed by this order may file a petition for a formal
proceeding, in the form provided by Rule 28-106.201, Florida Administrative Code. This petition
must 	be 	received 	by 	the 	Office 	of 	Commission 	Clerk, 	2540 	Shumard 	Oak 	Boulevard,
Tallahassee, Florida 32399-0850, by the close of business on August 17, 2026.
In the absence of such a petition, this order shall become final and effective upon the
issuance of a Consummating Order.
Any objection or protest filed in this/these docket(s) before the issuance date of this order
is considered abandoned unless it satisfies the foregoing conditions and is renewed within the
specified protest period.

ORDER NO. PSC-2026-0262-PAA-TP 	Attachment A
DOCKET NO. 20260042-TP
PAGE 11
Florida Telecommunications Relay, Inc.
Fiscal Year 2026/2027 Budget at 8 cents surcharge
OPERATING REVENUE
1 	Surcharges
2 	Interest Income
2025/2026 	2025/2026 	2026/2027
APPROVED ESTIMATED PROPOSED
BUDGET REV & EXPEND BUDGET
Estimated to Budget
VARIANCE
2025/2026
2026/2027
1,938,584
831,138
1,778,426 	1,565,015
681,841 	674,325
(213,411)
(7,51 6)
TOTAL OPERATING REVENUE 	2,769,722
OTHER REVENUE/FUNDS
3 	Reserve Funds 	19,938,352
TOTAL REVENUE 	22,708,074
OPERATING EXPENSES
CATEGORY 	I - RELAY SERVICES
2,460,267 	2,239,340 	(220,927)
20,091,952 	19,723,369 	(368,583)
22,552,219 	21,962,709 	(589,510)
4 DPR Provider 	1,206,289 	698,324 	767,564 	69,240
SUBTOTAL-CATEGORY 	I 	1,206,289 	698,324 	767,564 	69,240
CATEGORY 	II - EQUIPMENT & REPAIRS
5 TTY/TDD 	0
6 	Caption Call Equipment 	113,000
7 VCP Hearing Impaired 	226,803
8 VCP Speech Impaired 	25,600
9 	TeliTalk Speech Aid 	22,100
10 	Specialized Comm. Technology 	0
11 	In-Line Amplifier 	23,157
12 ARS Signaling Equip 	0
13 VRS Signaling Equip 	34,293
14 Accessories & Supplies 	10,500
15 Telecomm Equip Repair 	19,856
0
45,200
54,666
0
22,100
99,560
20,898
0
45,202
10,500
10,287
0
56,500
45,394
0
22,100
1,786,100
10,129
0
27,924
10,500
19,856
SUBTOTAL-CATEGORY 	II 	475,309 	308,413 	1,978,503
0
11,300
(9,272)
0
0
1,686,540
(10,769)
0
(17,278)
0
9,569
1,670,090
CATEGORY 	III - EQUIPMENT DISTRIBUTION & TRAINING
16 Freight-Telecomm Equip
17 	Regional Distr Centers
18 	Training Expense
SUBTOTAL-CATEGORY III
42,1 57
145,940
468
188,565
37,007
114,285
468
151,760
39,582
109,504
468
149,554
2,575
(4,781)
0
(2,206)
Budget to Proposed
VARIANCE
2025/2026
2026/2027
(373,569)
(156,813)
(530,382)
(214,983)
(745,365)
(438,725)
(438,725)
0
(56,500)
(181,409)
(25,600)
0
1,786,100
(13,028)
0
(6,369)
0
0
1,503,194
(2,575)
(36,436)
0
(39,011)

ORDER NO. PSC-2026-0262-PAA-TP 	Attachment A
DOCKET NO. 20260042-TP
PAGE 12
Florida Telecommunications Relay, Inc.
Fiscal Year 2026/2027 Budget at 8 cents surcharge
2025/2026 	2025/2026 	2026/2027
APPROVED ESTIMATED PROPOSED
BUDGET REV & EXPEND BUDGET
Estimated to Budget
VARIANCE
2025/2026
2026/2027
Budget to Proposed
VARIANCE
2025/2026
2026/2027
CATEGORY IV - OUTREACH
10 	Outreach Expense
SUBTOTAL-CATEGORY IV
634,281
634,281
634,281
634,281
653,309
653,309
19,028
19,028
19,028
19,028
CATEGORY V - GENERAL & ADMINISTRATIVE
20 	Advertising
21 	Accounting/Auditing
22 	Legal
23 Computer Consultation
24 Bank Charges
25 Dues & Subscriptions
26 	Office Equipment Purchase
27 	Office Equipment Lease
28 	Insurance-Hlth/Life/Dsblty
29 	Insurance-Other
30 	Office Expense
31 	Postage
32 	Printing
33 	Rent
34 	Utilities
35 	Retirement
36 Employee Salaries
37 Taxes- Payroll
38 Taxes- Unemplmt Comp
39 Taxes- Licenses
40 Telephone
41 	Travel & Business
42 Equipment Maint.
43 Employee Training/Dev
44 Meeting & Interpreter Exp
SUBTOTAL-CATEGORY V
0
29,950
33,991
27,899
38,690
5,866
6,505
1,871
148,831
15,415
14,902
3,200
1,000
95,133
5,825
104,312
552,193
39,350
70
61
19,520
8,500
1,205
0
6,000
1,160,289
0
30,993
27,598
29,073
39,225
3,204
7,145
1,586
104,006
14,574
14,937
2,360
959
95,504
6,058
97,476
503,285
34,612
63
61
15,099
1,896
1,223
0
5,135
1,036,072
0
30,194
23,844
30,000
40,000
4,500
7,005
1,813
143,308
15,244
15,250
2,500
1,000
96,054
6,240
105,451
551,721
40,977
70
61
16,987
2,500
1,500
3,040
6,000
1,145,259
0
(799)
(3,754)
927
775
1,296
(140)
227
39,302
670
313
140
41
550
182
7,975
48,436
6,365
7
0
1,888
604
277
3,040
865
109,187
0
244
(10,147)
2,101
1,310
(1,366)
500
(58)
(5,523)
(171)
348
(700)
0
921
415
1,139
(472)
1,627
0
0
(2,533)
(6,000)
295
3,040
0
(15,030)
TOTAL EXPENSES 	3,664,733 	2,828,850 	4,694,189 	1,865,339 	1,029,456
REVENUE LESS EXPENSES 	19,043,341 	19,723,369 	17,268,520 	(2,454,849) 	(1,774,821)

ORDER NO. PSC-2026-0262-PAA-TP 	Attachment A
DOCKET NO. 20260042-TP
PAGE 13
Florida Telecommunications Relay, Inc.
Fiscal Year 2026/2027 Budget at 8 cents surcharge
OPERATING REVENUE LESS EXP.
Last Update: 5/29/26
2025/2026 	2025/2026 	2026/2027
APPROVED ESTIMATED PROPOSED
BUDGET REV & EXPEND BUDGET
(895,011) 	(368,583) 	(2,454,849)
Estimated to Budget
VARIANCE
2025/2026
2026/2027
Budget to Proposed
VARIANCE
2025/2026
2026/2027

ORDER NO. PSC-2026-0262-PAA-TP 	Attachment B
DOCKET NO. 20260042-TP
PAGE 14
FTRI BUDGET COMPARISON
2025/2026
APPROVED
BUDGET
2025/2026
FTRI
ESTIMATED
2025/2026
FPSC STAFF
ESTIMATED
2026/2027
FTRI
PROPOSED
BUDGET
2026/2027
COMMISSION
APPROVED
BUDGET
RE J EXUE
OPERA I7XG EXPENSES
Surcharge 	1,938,584 	1,778,426 	1,778,426 	1,565,015 	1,565,015
Interest 	831,138 	681,841 	681,841 	674,325 	674,325
TOTAL OPERATING REATNUE 	2,769,722 	2,460,267 	2,460,267 	2,239,340 	2,239,340
Surplus Account 	19,938,352 	20,091,952 	20,091,952 	19,723,369 	19,723,369
TOTAL REVENUE 	22,708,074 	22,552,219 	22,552,219 	21,962,709 	21,962,709
CATEGORY I - RELAY SE RAICES
DPR Provider 	1,206,289 	698,324 	746,640 	767,564 	767,564
SUBTOTAL CATEGORY I 	1,206,289 	698,324 	746,640 	767,564 	767,564
CATEGORY H - EQUIPMENT & REPAIRS
TDD Equipment 	0 	0 	0 	0
Caption Call Equipment 	113,000 	45,200 	17,507 	56,500 	56.500
\rCP Hearing Impaired 	226,803 	54,666 	44,272 	45,394 	45,394
VCP Speech Impaired 	25,600 	0 	0 	0 	0
TeliTalk Speech Aid 	22,100 	22,100 	14,733 	22,100 	22,100
Specialized Comm. Technology 	0 	99,560 	11,680 	1,786,100 	1,786,100
In Line Amplifier 	23,157 	20,898 	9,363 	10,129 	10,129
ARS-Signaling Equipment 	0 	0 	0 	0 	0
VRS-Signaling Equipment 	34,293 	45,202 	29,468 	27,924 	27,924
Accessories & Supplies 	10,500 	10,500 	14,180 	10,500 	10,500
Telecom Equipment Repair 	19,856 	10,287 	9,405 	19,856 	19,856
SUBTOTAL CAT II 	475,309 	308,413 	150,608 	1,978,503 	1,978,503
CATEGORY m - EQUPMENT DISTRIBUTION & TRAINING
Freight - Telecomm Equipment 	42,157 	37,007 	38,920 	39,582 	39,582
Regional Distribution Centers 	145,940 	114,285 	110,205 	109,504 	109,504
Training Expense for RDCs 	468 	468 	624 	468 	468
SUBTOTAL CAT m 	188,565 	151,760 	149,749 	149,554 	149,554
CATEGORY IA' - OUTREACH
Outreach Expense 	634,281 	634,281 	357,011 	653,309 	653,309
SUBTOTAL CAT IA’ 	634,281 	634,281 	357,011 	653,309 	653,309

ORDER NO. PSC-2026-0262-PAA-TP 	Attachment B
DOCKET NO. 20260042-TP
PAGE 15
FTRI BUDGET COMPARISON
2025/2026
APPROVED
BUDGET
2025/2026
FTRI
ESTIMATED
2025/2026
FPSC STAFF
ESTIMATED
2026/2027
FTRI
PROPOSED
BUDGET
2026/2027
COMMISSION
APPROVED
BUDGET
CATEGORY V - GENERAL AND ADAHNISTRATHT
Advertising 	0 	0 	0 	0 	0
Accounting'Audit 	29,950 	30,993 	35,541 	30,194 	30,194
Legal 	33,991 	27,598 	21,769 	23,844 	23,844
Consultation-Computer 	27,899 	29,073 	5,200 	30,000 	30,000
Bank Charges 	38,690 	39,225 	39,735 	40,000 	40,000
Dues/Subscriptions 	5.866 	3.204 	3.771 	4.500 	4.500
Office Equipment Purchase 	6,505 	7,145 	6,693 	7,005 	7,005
Office Equipment Lease 	1.871 	1,586 	1,995 	1,813 	1,813
Insurance -Health/LifeDisability 	148.831 	104,006 	104,009 	143,308 	143,308
Insurance-Other 	15,415 	14,574 	14,489 	15,244 	15,244
Office Expense 	14,902 	14,937 	14,563 	15,250 	15,250
Postage 	3,200 	2,360 	3,880 	2,500 	2,500
Printing 	1,000 	959 	432 	1,000 	1,000
Rent 	95,133 	95,504 	95,307 	96,054 	96.054
Utilities 	5,825 	6,058 	6,324 	6,240 	6,240
Retirement 	104,312 	97,476 	82,824 	105,451 	105,451
Employee Salaries 	552,193 	503,285 	477,252 	551,721 	551,721
Taxes - Payroll 	39,350 	34,612 	35,235 	40,977 	40,977
Taxes - Unemployment Comp 	70 	63 	67 	70 	70
Taxes - Licenses 	61 	61 	0 	61 	61
Telephone 	19.520 	15.099 	14,789 	16,987 	16.987
Travel & Business Expense 	8.500 	1,896 	461 	2,500 	2.500
Equipment Maintenance 	1.205 	1,223 	1,147 	1,500 	1,500
Employee Training 	0 	0 	0 	3,040 	3,040
Meeting & Interpreter Expense 	6,000 	5,135 	3,613 	6,000 	6,000
SUBTOTAL CAT V 	1,160,289 	1,036,072 	969,096 	1,145,259 	1,145,259
TOTAL EXPENSES 	3,664,733 	2.828, 850| 	2.373, 104| 	4,694,189 	4.694,189
REVENUES LESS EXPENSES 	-895.011 	-368.5831 	87.163| 	-2.454.849 	-2.454.S49l