Questione giuridica chiave
Whether the transfer from the acute ward to the geriatric ward and the resulting reduction in daily benefits had to be communicated by an appealable decision.
Decisione estratta
Yes. The insurer had to issue a reasoned, appealable decision informing the insured or her relatives of the transfer and the corresponding reduction in benefits.
Motivazione estratta
The reduction affected the insured's legal position and triggered a dispute over medical necessity and financial consequences. Since no prior notice had been given, the legality of the reduction could not be assessed without a formal decision.