Questione giuridica chiave
Whether the insurer had to cover the foreign transplant and related treatment costs under the health insurance exception to the territorial principle.
Decisione estratta
The insurer had to reimburse only part of the foreign treatment costs, not the transplant itself, because the return to Switzerland was not shown to be unreasonable and the transplant costs were not covered on the facts found.
Motivazione estratta
A foreign treatment is covered only if a statutory exception applies. The court upheld the finding that the insured did not prove incapacity to travel. It also held that the insurer’s duty to clarify could not justify reimbursement of the transplant cost itself, because the operation took place before the request was answered and the insured proceeded despite knowing coverage was uncertain.