Questione giuridica chiave
Whether the insured's failure to attend the counseling appointment justified a suspension of unemployment benefits despite a prior unchallenged lapse.
Decisione estratta
Yes. The insured had not behaved impeccably during the preceding twelve months, because a recent and unchallenged breach had already occurred; the missed appointment therefore justified a suspension.
Motivazione estratta
The court applied the settled case law on Art. 30(1)(d) LACI: spontaneous excuse for a missed appointment avoids suspension only if the insured took his obligations very seriously, typically by complying impeccably for the previous twelve months. A recent unchallenged breach prevented that conclusion.