Parisi v. C Cashion Windows LLC et al

IN THE UNITED STATES DISTRICT COURT FOR THE
WESTERN DISTRICT OF OKLAHOMA
SUSAN PARISI, 	)
)
Plaintiff, 	)
)
v. 	) 	No. CIV-23-115-R
)
OKLAHOMA WINDOWS AND 	)
DOORS, LLC, d/b/a RENEWAL BY 	)
ANDERSEN OF OKLAHOMA; and 	)
BMO HARRIS BANK, NA, d/b/a 	)
GREENSKY, LLC, 	)
)
Defendants. 	)
ORDER
Before the Court is Defendant Renewal by Andersen of Oklahoma’s Motion to
Compel Arbitration [Doc. 69]. Plaintiff responded, and the matter at issue [Doc. 71]. 1 The
Motion to Compel Arbitration is DENIED for the reasons below.
I. 	BACKGROUND
This case stems from a purported agreement to install and finance new windows in
Plaintiff’s home. The Court described the events of this case at length in a previous Order
1 Additionally, Defendant GreenSky, LLC filed a Notice of Joinder in its co-defendant’s Motion
[Doc. 70]. Plaintiff opposed joinder, and the issue is fully briefed [Docs. 76, 79]. The Court finds
joinder is proper, though fruitless. FED. R. CIV. P. 12(g)(2) does not bar GreenSky’s joinder. See
Conrad v. Phone Directories, 585 F.3d 1376, 1383 n.2 (10th Cir. 2009). As well, GreenSky may
join its co-defendant’s Motion because the issues are “integrally related” and “substantially
interdependent[.]” See Reeves v. Enter. Prod. Partners, LP, 17 F.4th 1008, 1015 (10th Cir. 2021);
see also Ferrell v. Cypress Env't Mgmt.-TIR, LLC, No. 20-5092, 2021 WL 5576677 at *4 (10th
Cir. Nov. 30, 2021).
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denying 	co-defendant 	GreenSky’s 	Motion 	to 	Compel 	Arbitration. 	See 	Doc. 	66.
Consequently, the Court limits its discussion of facts to only those pertinent to this Motion.2
A. The Initial Meeting and Purported Agreement on November 23, 2021
Susan Parisi received communications from Andersen advertising the ability to
upgrade her home’s windows with a loan requiring zero money down, zero interest for two
years, and zero payments for twenty-four months (“Zero-Interest Loan”). Doc. 71-1: Parisi
Decl. at ¶ 4. Parisi met with Russell Kelley, a representative from Andersen, at her home
on November 23, 2021. Id. Parisi wished to replace multiple windows in her home. Doc.
36: Compl. at ¶¶ 63-64. However, Parisi informed Kelley she was beginning treatment for
cancer soon, and she would need the Zero-Interest Loan option due to the costs and time
her treatment would entail. Id. ¶ 62; Parisi Decl. at ¶ 6.
Kelley confirmed that Parisi’s project was eligible for the advertised Zero-Interest
Loan from GreenSky, a frequent financier of Andersen projects. Parisi Decl. at ¶ 7. He
stated Parisi would need to sign a credit application on his iPad so that GreenSky could
review her creditworthiness. Id. at ¶¶ 8-10. Kelley did not inform Parisi her signature could
be used for purposes other than the credit check and loan application. Id. at ¶ 13. Parisi
signed Kelley’s iPad once. Id. at ¶ 15. Then, Kelley stated he needed additional signatures
to secure the Zero-Interest Loan for Parisi. Id. at ¶ 16. Kelley proceeded to swipe through
2 The Court looks to facts discussed in that previous Order. Analyzing a motion to compel
arbitration is akin to summary judgment practice, meaning this Court can examine the record as a
whole to determine whether a genuine dispute of fact regarding the existence of an agreement to
arbitrate exists. Doc. 66 at 2 n.1 (citing Bellman v. i3 Carbon, LLC, 563 F. App’x 608, 612 (10th
Cir. 2014)).
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additional pages on his iPad on which Parisi could see only a signature line and a check
box. Id. at ¶ 17. As directed, Parisi checked a box to affix her prior signature on
approximately twelve of these additional screens. Id. at ¶ 18. Kelley did not inform Parisi
of any additional contract terms she may have agreed to via her actions on the iPad. Id. at
¶¶ 19-20. In fact, Parisi was unaware she was purportedly signing a contract at all; she only
ever intended to apply for the Zero-Interest Loan by signing the iPad. Id. at ¶ 21.
Thirty minutes later, GreenSky called Kelley and informed Parisi via speakerphone
that she had been approved for the two-year loan program with GreenSky. Doc. 18-3:
Kaliban Decl. at ¶ 17; Parisi Decl. at ¶¶ 25-26. Kelley showed Parisi his iPad to evidence
she had been approved for the Zero-Interest Loan, but the loan’s financial terms were not
visible. Compl. ¶ 65; Parisi Decl. ¶ 28. Parisi did not sign anything following her supposed
approval for the loan. Id. at ¶¶ 15, 28. Before leaving Parisi’s home, Kelley told her he
would send a copy of the loan contract. Id. at ¶ 29. He emailed Parisi a copy of the
agreement that night. Id. at ¶ 31; Doc. 69-1 at 37. However, Parisi did not discover a signed
contract was attached to the email for nearly two years because she did not notice it in the
Spam folder of her email inbox. Parisi Decl. at ¶ 32.
B. The Purported Contract between Parisi and Renewal by Andersen
The contract is a thirty-page document, and Parisi’s signature appears fourteen
times. Doc. 69-1: Contract at 6-36.3 Parisi alleges these signatures are affixed, without her
3 Page numbers on the document refer to the ECF pagination. The Court advises Counsel that the
document should have been submitted as a separate exhibit from the Erickson affidavit and Kelley
email.
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authorization, to pages she had neither seen nor had described to her. Parisi Decl. at ¶¶ 34-
35. She also alleges multiple signatures in the document are forged. Id. at ¶¶ 36-38.
The contract states the Buyer (Parisi) “agrees to purchase the products and/or
services . . . in accordance with the terms and conditions described in this Agreement
Document and Payment Terms, any documents listed in the Table of Contents, and any
other document attached to this Agreement . . . .” Contract at 7. The total price is listed as
$17,743. Id. The entire balance is financed; Parisi made no initial deposit. Id. The Contract
includes notice of the right to cancel within three business days of acceptance. Id. at 9.
A GreenSky Financing Form is completed and signed on the fifth page of the
contract.4 Id. at 10. It states Parisi’s Loan Plan is “Plan 3541 - 24 month promotional period.
Interest waived if balance paid off before promotional period ends.” Id. These terms reflect
the Zero-Interest Loan for which Parisi applied. Parisi Decl. at ¶¶ 21, 33. However, Kelley
called Parisi a few days after their initial meeting and informed her she had, in fact, not
qualified for the Zero-Interest Loan. Id. at ¶ 39.
The Contract also contains an Arbitration provision which states:
Buyer and Contractor agree that any dispute between them, or any of their
respective affiliates, officers, directors, employees, agents or owners arising
under or in connection with this Agreement, or the products and services to
be provided by Contractor, that has been not resolved through mediation, will
be determined by binding arbitration . . . . The arbitration must be conducted
on an individual basis. Neither of the parties nor the arbitrator will have any
authority or power to proceed with any claim as a class action or otherwise
to join or consolidate any claim with any other claims or any other
proceeding involving third parties. In the event a court determines that this
limitation on joinder or class action claims is unenforceable, then this entire
commitment to arbitrate will become null and void and the parties must
4 Parisi claims her signature on this page and the next are forged. Parisi Decl. at ¶¶ 37-38.
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submit all claims to the jurisdiction of the courts. The parties agree that any
action or claim or request for an injunction shall not be subject to arbitration.
Id. at 13. Andersen seeks to enforce this arbitration clause.
C. GreenSky’s Financing Offer to Parisi
As laid out in greater detail in a prior Order [Doc. 66 at 2-8], GreenSky did not offer
Parisi the Zero-Interest Loan. Rather, following the submission of her credit application
via Kelley’s iPad, GreenSky offered Parisi a loan with starkly different terms. Doc. 66:
Order at 6. The Court previously detailed GreenSky’s actual offer:
Loan Plan 7541 (“High-Interest Loan”) requires payments beginning in six
months, charges an annual percentage rate of 24.99%, and projects a total
cost of $37,717.08 over the life of the $17,744 loan. Doc. 39-3; Doc. 18-3 at
12. The Loan Agreement states, “THIS IS A DIFFERENT PLAN THAN
REQUESTED.” Doc. 39-3 at 6.
Id. at 6 (omitting footnotes and citing to documents in the record).
GreenSky emailed Parisi three times within a span of five minutes regarding its loan
offer on the afternoon of November 23. Kaliban Decl. at ¶¶ 23-27; Doc. 71-1 at 20-25.5
The first two prompted Parisi to activate her loan; the third congratulated her on activating
the loan. Doc. 71-1 at 20-25. Parisi, however, states she never opened these emails,
activated her loan, or saw an emailed copy of the GreenSky offer because these emails
went to her Spam folder, too. Parisi Decl. at ¶ 43; Doc. 71 at 4 n.2. GreenSky also mailed
Parisi a copy of its loan offer [Doc. 39-3] the same day.6 Kaliban Decl. at ¶¶ 18-22.
5 Counsel is advised that these emails should have been submitted to the Court as a separate exhibit,
not as an attachment to Ms. Parisi’s Declaration.
6 This purported loan agreement, the subject of GreenSky’s Motion to Compel Arbitration, is a
separate document from the Andersen Contract at the center of this Motion.
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However, Parisi did not receive the physical copy until the following week. Parisi Decl. at
¶ 43.
GreenSky alleged Parisi accepted the terms of the High-Interest Loan via a
transaction initiated by Andersen. Kaliban Decl. at ¶ 28; Order at 11-12. Accordingly,
GreenSky previously attempted to enforce an arbitration provision found in the High-
Interest Loan Agreement [Doc. 17, 46]. The Court denied GreenSky’s Motion to Compel
and substantially identical Motion to Dismiss, finding Parisi had never effectively accepted
the offer from GreenSky. Order at 10.
Now, Andersen seeks to enforce the arbitration provision found in its agreement
with Parisi and asks the Court to stay or dismiss Plaintiff’s action alleging violations of the
Oklahoma Consumer Credit Code. GreenSky joins its co-Defendant’s motion, and the
Plaintiff opposes both the joinder and the Motion.
II. 	LEGAL STANDARD
When considering a motion to compel arbitration, a court must first determine if
there was an agreement and then determine if the agreement provides the moving entity
with the right to compel arbitration. Caclovic v. J.C. Penney Corp., 884 F.3d 1051, 1057
(10th Cir. 2018). Courts apply state-law principles governing the formation of contracts to
determine if an agreement to arbitrate exists. Jacks v. CMH Homes, Inc., 856 F.3d 1301,
1304 (10th Cir. 2017). The party moving to compel arbitration bears the burden to show
the arbitration clause applies. Id. If parties dispute the existence of an agreement, the
nonmovant should receive the “benefit of all reasonable doubts and inferences that may
arise” Id. (internal quotation omitted). The process is akin to summary judgment practice.
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Id. “[T]he party moving to compel arbitration bears the initial burden of presenting
evidence sufficient to demonstrate the existence of an enforceable agreement[.]” Bellman
at 612. If a genuine dispute of material fact prevents determining whether the agreement
is enforceable, a district court should proceed to a jury trial, if the nonmoving party so
requests, to determine the facts and whether the parties agreed to arbitrate. Howard v.
Ferrellgas Partners, L.P., 748 F.3d 975, 977 (10th Cir. 2014).
III. 	DISCUSSION
Parisi and Andersen never entered into a valid contract because there was no mutual
assent as to the material terms of the agreement. The parties could not assent to the terms
of a nonexistent loan offer. As a matter of law, the parties did not contract.7 Accordingly,
no agreement between the parties to arbitrate exists, and Defendant’s motion to compel
arbitration is DENIED.
Oklahoma contract law governs the formation of this agreement and dictates the
conclusion Plaintiff and Defendant never entered into the Andersen Contract. In Oklahoma,
an enforceable agreement requires a “meeting of the minds on all essential terms of the
contract.” South Central Industries v. Kerrtas Marketing, LLC, 21-802, 2022 WL 1518935
at *2 (W.D. Okla. Feb. 7, 2022) (quoting Young v. Chappell, 239 P.3d 476, 479 (Okla. Civ.
App. 2010)). “[T]he consent of the parties must be mutual, and consent is not mutual unless
the parties agree on the same thing at the same time.” Smalley v. Bond, 218 P. 513, 515
7 Plaintiff propounds theories of contract invalidity based upon forgery and violations of electronic
signature laws. See Doc. 71 at 12-14, 18-21. It is unnecessary for the Court to address these theories
because, even assuming Parisi accepted an offer from Andersen, the lack of mutual assent prevents
formation of a contract.
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(Okla. 1923). For the arbitration clause in the Andersen Contract to be enforceable, Parisi
and Andersen must have agreed to all the same essential terms of the contract at the same
time.
The payment terms were an essential element to this agreement, as they are in many
agreements. See e.g., Sarber v. Harris, 368 P.2d 93, 96 (Okla. 1962) (“The amount of the
purchase 	price 	as 	well 	as 	the 	terms 	of 	payment 	formed 	an 	essential 	part 	of 	the
transaction.”); O’Neal v. Harper, 75 P.2d 879, 881 (Okla. 1937) (“The purchase price was
a material part of the contract and it is necessary that there be a meeting of the minds on
the amount thereof before a valid contract could exist. It is not enough that [one party]
intended to sell . . . and [one party] intended to buy[.]”). In this instance, Parisi only
contacted Andersen after seeing the advertised Zero-Interest Loan offer. Doc. 39-1 at ¶¶ 4,
7. Parisi communicated she needed the Loan to proceed with the project. Id. at ¶ 6; Doc.
36 at ¶ 62. When Kelley met with Parisi at her home, they dedicated much of their time to
Parisi’s application for the Loan. In essence, the Zero-Interest Loan was the foundation of
the entire transaction. Parisi was not seeking new windows from Andersen at any cost;
Parisi was seeking new windows only with the assistance of the Zero-Interest Loan. The
Loan was indispensable to the transaction, and thus, it was an essential term on which the
parties’ minds must have met to have formed a contract.
First, the offer was defective in describing the loan’s actual financial terms. “An
offer must be definite and certain.” 17A Am. Jur. 2d Contracts § 46. It “must sufficiently
cover the essentials of the proposed transaction.” 17A Am. Jur. 2d Contracts § 48. Here,
Andersen’s contractual offer promised Parisi the Zero-Interest Loan. The contract assured
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Parisi she was purchasing Andersen’s “products and/or services . . . in accordance with the
terms and conditions described in this Agreement Document and Payment Terms[.]”
Contract at 7. The fundamental issue is that Parisi had not, in fact, qualified for the Zero-
Interest Loan. Instead, GreenSky offered Parisi only the High-Interest Loan. Thus, the
Andersen Contract professed to offer something it could not deliver. The offer did not
sufficiently cover the essentials of the proposed transaction between Parisi and Andersen
because it did not accurately describe the actual payment terms offered to Parisi. It was an
invalid offer.
It follows that Parisi’s alleged acceptance of the invalid offer has no legal import.
“[A]cceptance must be absolute, unconditional, and identical with the terms of the offer,
and must in every respect meet and correspond with the offer; and any qualification of or
departure from those terms invalidates the offer.” Nabob Oil Co. v. Bay State Oil & Gas
Co., 255 P.2d 513, 515 (Okla. 1953) (internal quotation marks omitted). Parisi, even
assuming she validly signed the contract on Kelley’s iPad, was assenting to the Zero-
Interest Loan offer. In reality, no such offer existed. Parisi’s purported acceptance of the
Andersen Contract was therefore ineffective, as it differed from the terms of the actual
offer made to her.
Because offer and acceptance were flawed, there cannot have been mutual assent to
the contract’s terms. “No contract is complete without the mutual assent of the parties to
all essential elements of an agreement. The minds of the parties must meet and unite on all
essential elements before an effective contract is created.” Mid-Continent Petroleum Corp.
v. Russell, 173 F.2d 620, 622 (10th Cir. 1949) (discussing Oklahoma contract law).
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Andersen misstated its offer. Parisi allegedly accepted the unavailable terms of that offer.
Thus, the parties’ minds did not “meet and unite” on the Zero-Interest Loan, an essential
element of the transaction, and no contract was created. See id.
Plaintiff also suggests the contract fails for want of consideration. The Court
believes the issue is better conceptualized as a lack of mutual assent, but the consideration
argument illustrates a failing of the contract too. “Lack of mutuality means lack of
consideration; where there is no other consideration for a contract[,] mutual promises must
be binding on both parties to constitute consideration.” Adalex Lab’ys v. Krawitz, 270 P.2d
346, 349-50 (Okla. 1954). The contract is not mutually enforceable. If Andersen seeks to
force Parisi to arbitrate her claims, Parisi cannot force Andersen to provide it a Zero-
Interest Loan as promised. Andersen cannot perform its promise because Parisi was never
actually offered the Zero-Interest Loan. While it can be argued the promise to replace
Parisi’s windows is a form of consideration, the parties’ intended bargain, reflected in the
failed agreement, was for Andersen to replace the windows without Parisi being charged
for 	two 	years. 	However, 	this 	bargain 	was 	illusory 	and 	never 	capable 	of 	mutual
performance. Thus, the contract lacks consideration.
Accordingly, no summary trial of factual matters is necessary. Andersen does not
carry its burden to present sufficient evidence the contract it presented the Court is valid.
Andersen, in fact, presents little factual evidence at all. It merely presents the Contract and
states conclusively that the agreement is enforceable because Parisi signed it. Moreover,
even if the contract was not fundamentally deficient, genuine factual disputes regarding the
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propriety of Parisi’s acceptance and the contract’s validity would prevent the Court from
compelling arbitration without a jury’s involvement.
IV. 	CONCLUSION
Defendant Andersen’s Motion to Dismiss and Compel Arbitration [Doc. 68] is
DENIED for the reasons set forth above.
IT IS SO ORDERED this 14 th day of February 2024.
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