Question juridique clé
Whether the insurer had to notify the insured person directly before a possible worsening of the decision and invite withdrawal of the objection.
Solution extraite
Yes. Because the insurer had serious doubts about the lawyer's ability to act, it had to send the notice also to the insured person before deciding to her detriment and allowing withdrawal of the objection.
Motifs extraits
The right to be heard and fairness required renewed clarification of representation when the insurer could no longer reasonably rely on the lawyer's conduct. Mere service on the lawyer was insufficient once signs showed the mandate may not be properly handled.