Question juridique clé
Whether the refusal to disclose the pediatrician's letter violated the appellants' right to be heard and access to the file.
Solution extraite
The appellants had been informed of the essential content of the letter, so their right to be heard was not violated on that point; however, the cantonal court failed to balance the competing interests and thereby committed a formal denial of justice.
Motifs extraits
The right to be heard includes access to decisive file materials, but it is not absolute. Here, the decisive information was the suspicion of another abuser, which had already been communicated orally and in correspondence. Yet the cantonal authority should still have weighed the interests before refusing full disclosure.