us-ftc-advocacy-filings-6a25e2bcc7aa600f58ec9a58c1ebab3c•FTC Staff Comment Before the Legislative Council of Delaware Sunset Review Committee Concerning Sunset Review of the Board of Optometric Examiners
FTC Staff Comment Before the Legislative Council of Delaware Sunset Review Committee Concerning Sunset Review of the Board of Optometric Examiners
us-ftc-advocacy-filings-6a25e2bcc7aa600f58ec9a58c1ebab3cFTC Staff Comment Before the Legislative Council of Delaware Sunset Review Committee Concerning Sunset Review of the Board of Optometric ExaminersAdvocacy Filing
FEDERAL TRADE COMMISSION WASHINGTON. D. C. 20580 BUREAU OF CONSUMER PROTECTION Mr. Stephen P. Tanzer Legislative Council of Delaware Sunset Review Committee P.O. Box 1401 Dover, Delawure 19901 Dear Mr. Tanzer: May 31, 1985 We are pleased to respond to your request for assistance in your sunset review of the Delaware State Board of Optometric Examiners by providing comments concerning the competitive and consumer effects of laws and regulations that prohibit certiin business practices by members of the optometric profession. The Federal Trade Commission seeks to promote competition among members of licensed professions to the maximum extent compatible w:Lh other legitimate state and federal goals. For several yearl, the Commission has been investigating the effects of state restrictions on the business practices of professionals, including optometrists, dentists, lawyers, physicians, and others. Our goal is to identify and seek the removal of restrictions that impede competition, increase costs 2 and harm consumers without providing countervailing benefits. In this regard, the Commission recently issued a Notice of Proposed Rulemaking for a Proposed Ophthalmic Trade Regulation Rule that would prohibit, among other things, state-imposed bans on trade name usage and bans on employment ~r other relationships between optometrists and non~optometrists. The Commission stated in its Notice that public restraints on the permissible forms of 1 These comments represent the views of the Bureaus of Consumer Protection, Competition, and Economics of the Federal Trade Commission and do not necessarily tepresent the views of the Commission or any individual Commiss~oners. The Commission, however, has authorized the submission of these comments. 2 The Commission is empowered under 15 u.s.c. S 41 et~· to prevent unfair methods of competition and unfair or deceptive acts or practices in or affecting commerce. It has joint responsibility with the Department of J~stice for enforcement of the federal antitrust laws. 3 See 50 Fed. Reg. 598 (1985).
Mr. Stephen P. Tanzer -2 -
ophthalmic practice appear to increase consumer prices for
ophthalmic goods and ser~ices, but do not appear to protect the
public health or safety.
We strongly support the Board ' s proposal to broaden the
scope of permissible advertising and commercial practices by
optometrists. The proposed statutory and rule changes, however,
retain restrictions that could unnecessarily harm consumers and
discourage competition. In the enclosed comments, we discusss
several such restrictions. First, we address proposed and
existing statutory restraints on professional relationships
between optometrists and non-optometrists. Second, we discuss a
prohibition on operating under trade names which appears to go
beyond that necessary to prevent deception. Third, we express
concerns about what appear to be overly broad restrictions on
advertising and in-person solicitations.
Thank you for the opportunity to comment on your proposed
statute and rules. In addition to our comments, we have enclosed
copies of two studies to which we refer in the comments. Please
let us know if we can be of any further assistance.
Enclosures
4 Id. at 599-600.
Sincerely,
(' ~ T c~~1/75
Carol T. Crawford
Director
COMMENTS OF THE BUREAUS OF CONSUMER PROTECTION, COMPETITION, AND ECONOMICS OF THE FEDERAL TRADE COMMISSION TO THE LEGISLATIVE COUNCIL OF THE STATE OF DELAWARE SUNSET REVIEW COMMITTEE ON REVIEW OF THE DELAWARE OPTOMETRY LAW AND REGULATIONS OF THE BOARD OF OPTOMETRIC EXAMINERS MAY 31, 1985 These comments represent the views of the Bureaus of Consumer Protection, Competition, and Economics of the Federal Trade Commission and do not necessarily represent the views of the Commission or any individual Commissioner. The Commission, however, has authorized the submission of these comments.
The Bureaus of Consumer Protection, Competition, and
Economics support the Delaware Board of Optometric Examiners'
("Board") proposal to lessen restrictions on permissible
optometric advertising and commercial practices. We believe,
however, that competition and consumer welfare would be well
served by further lessening the restrictions. These comments set
forth our suggested changes and raise questions that we believe
the Board should consider during this sunset review.
Commercial Practice
The current Delaware Optometry Law and Board Rules contain
numerous provisions that may unnecessarily hamper optometrists in
their choice of ways to market their services in a nondeceptive,
yet cost-efficient manner. The most significant provisions
prohibit optometrists from practicing under trade names, locating
offices in mercantile establishments, affiliating with opticians,
and affiliating in any way with lay organizations or persons,
whether through employment, partnership or a corporation.l The
proposed amendments would eliminate both the restrictions on
practice location and the express prohibition on delegating the
fitting of contact lenses to opticians, which are positive
steps. The proposal would retain, however, the prohibitions on
1 See Delaware Code Annotated, Title 24, Chapter 21, sections
210l(b), 2113(a) (7) (c), (d), (f), (n) and Board Rules 4.03, 4.08,
4.09, 4.10, 4.11, 4.12.
2
using trade names2 and affiliating with non-optometrists.3 One such restriction is contained in proposed section 2113(a)(l3), which would forbid an optometrist from practicing under any arrangement with any company other than a professional corporation. Section 210l(b)(2), which .is part of the existing law, would also ban professional relationships with non- optometrists, including the employment of professional . managers.4 Moreover, proposed section 2113(a)(7)(a) would continue to ban trade names by forbidding an optometrist from listing "in a telephone directory or otherwise holding himself [or herself] out as practicing under any name other than the name" under which the optometrist is registered. Restrictions 2 The proposal also requires eliminating from a firm's name the name of any practitioner who leaves the business. 3 The Commission recently issued a Notice of Proposed Rulemaking for a Trade Regulation Rule that would preempt state laws and regulations that ban trade names, professional relationships between optometrists and non-opcometrists, locating in mercantile establishments and branch offices. In its notice, the Commission stated that such restraints appear to increase prices without providing offsetting public health or safety benef~ts. See 50 Fed. Reg. 598, 599-600 (1985). 4 That section states: (b) Any person shall also be deemed to be practicing the profession of optometry who - ( 1 ) (2) . . . . Opens for practice or operates, conducts or manages an office in this state, either directly or indirectly, where optometric practice is carried on with the intent of receiving therefrom, either directly or indirectly, any money, gift or any form of compensation which might result from any part · of the practice of optometry as defined in this section 3
such as these on the business practices of professi9nals can reduce competition in health care markets by preventing the formation and development of innovative forms of professional practice, such as chain firms. Such firms may have the potential to offer lower prices, or to offer longer office hours or faster service than traditional practitioners. Trade name bans could create special problems for chains or group practices that employ many practitioners and provide service on a state-wide or regional basis. Trade names can be virtually essential to such practices. They are chosen because they are easy to remember and because they can convey useful information such as the l~cation, or other characteristics of a practice. Over time, trade names can come to be associated with a certain level of quality, service, and price, thus facilitating consumer search. If trade names are forbidden, larger practices lose an important marketing tool. Prohibiting the use of a trade name in lieu of the names of individual licensees could make advertising, which is also essential to most large group practices, prohibitively expensive, particularly on television or radio. This provision could discourage the development of such firms by effectively prohibiting advertising by large group practices and chains. We recognize the necessity of ensuring identification and accountability of individual practitio~ers practicing under a trade name. However, there may be effective ways to achieve this goal without impeding the development of large group practices and chains. For example, states might require that the names of 4
individual practitioners be conspicuously posted in professional
offices and noted on receipts and patient records.
Restrictions on optometrists affiliating with lay
corporations may limit the availability of equity capital for
professional practices and hinder the development of high-volume
practices. These firms can provide comparable quality services
and create competitive pressure on traditional providers to pay
greater attention to their own costs and fees.
In a case challenging ethical code provisions enforced by
the American Medical Association ("AMA"), the Commission found
that AMA rules prohibiting physicians from working on a salaried
basis for a hospital or other lay institution and from entering
. into partnerships or similar relationships with non-physicians
unreasonably restrained competition and violated the antitrust
laws. 5 The Commission concluded that the AMA's prohibitions kept
physicians from adopting more economically efficient business
formats and that, in particular, these restrictions precluded
competition by organizations not directly and comp~etely under
the control of physicians. The Commission also found that there
were no countervailing procompetitive justifications for these
restrictions.
Proponents of restrictions on employment, partnership or
other business relationships between iicensed professionals and
non-licensees and restrictions on the,use of trade names claim
5 In re American Medical Association, 94 F.T.C. 701 (1979),
aff'd, 638 F.2d 443 (2d Cir. 1980), aff'd mem. by an equally
divided court, 455 U.S. 676 (1982).
5
that restrictions are necessary to maintain a high level of quality in the professional services market. For example, proponents claim that employer-employee and other business relationships between professionals and non-professionals will diminish the overall quality of care because of lay interference with the professional judgment of licensees. They assert that lay corporations such a~ chain retailers would be unduly concerned with profits to the detriment of the qualiti of professional care. They also allege that, while lay firms might offer lower prices, such firms might also encourage their professional employees to cut corners to maintain profits. The public would suffer doubly, according to those who favor .restrictions, because professionals who practice in traditional, non-commercial settings would be forced to lower the price and quality of their services in order to meet the prices of their commercial competitors. - The Federal Trade Commission's Bureaus of Economics and Coniumer Protection have issued two studies that p~ovide evidence that restrictions on commercial practice by optometrists including restrictions on business relationships between optometrists and non-optometrists and limits on the use of trade names -- do, in fact, harm consumers. The first study,6 conducted with the help of two colleges of optometry and the chief optometrist of ' the Veterans Admini- 6 Bureau of Economics, Federal Trade Commission, Effects of Restrictions on Adve~tising and Commercial Practice in the Professions: The Ca~2 of Optometry (1980). 6
stration, compared the price and quality of eye examinations and eyeglasses in cities with a variety of legal environments. Cities were classified as markets where advertising was present if there was advertising of eyeglasses or eye exams in local newspapers or "Yellow Pages." Cities were classified as markets with chain optometric practice if eye examinations were available at large interstate opt~cal firms. This study provides important information on the likely effects of state laws that testrict the operation of chain optometric firms. The study found that prices charged in 1977 for eye examinations and eyeglasses were significantly higher in cities without chain firms and advertising than in cities where . advertising and chain firms were present. The average adjusted price charged by optometrists in the cities without chain firms and advertising was 33.6 percent higher than in the cities with advertising and chains ($94.46 versus $70.72). Prices were approximately 17.9 percent higher if chain firms offering eye exams were not present; the remaining 15.7 percent price difference was attributed to the absence of advertising. The data also showed that the quality of vision care was not lower in cities where chain optometric practice and advertising were present. The thoroughness of eye examinations, the accuracy of eyeglass prescriptions, the accur~cy and workmanship of eyeglasses, and the extent of unnecessary prescribing were, on average, the same in both types of cities. The second study issued by the FTC staff compared the cost and quality of cosmetic contact lens fitting by various types of 7
eye care professionals.? This study was designed and conducted with the assistance of the major national professional associations representing ophthalmologists, optometrists and opticians. Its findings are based on examinations and interviews of more than 500 contact lens wearers in 18 urban areas. The study found that there were few, if any, meaningful differences in the quality of cosmetic contact lens fitting provided by ophthalmologists, optometrists, and opticians. The study also showed that, on average, "commercial" optometrists -- that is, optometrists who were affiliated with a chain optical firm or advertised heavily -- fitted contact lenses at least as well as other fitters, but charged significantly lower prices. These studies provide evidence that restrictions o~: employment, partnership, or other relationships between professionals and non-professionals and limits on the use of trade names by professionals tend to raise prices above the levels that would otherwise prevail, but do not seem to raise the quality of care in the vision care market. Advertising and Solicitation In its current form, the Optometry Law imposes a virtual ban on advertising.a Such a ban is illegal. As the Commission stated with regard to the American Medical Association's advertising restrictions, advertising is so important to the 7 Bureaus of Consumer Protection and Economics, Federal Trade Commission, A Comparative Analysis of Cosmetic Contact Lens Fitting by Ophthalmologists, Optometrists, and Opticians (1983). 8 Del. Code An~. Tit . 24, S 2113(a)(7)(a). 8
proper functioning of the market that the very nature of the restrictions at issue was "sufficient alone to establish their anticompetitive quality."9 Citing the United States Supreme Court's decisions in Bates v . State Bar of ArizonalO and Virginia State Board of Pharmacy v . Virginia Citizens Consumer Council, 11 the Commission recognized the importance of a free ·and competi- tive market in the healtn care field: 9 Nor can it be questioned that broad bans on advertising and soliciting are inconsistent with the nation's public policy. "Advertising is the traditional mechanism in a free market economy for a supplier to inform a potential purchaser of the availability and terms of exchange." • •• And "[i]t is a matter of public interest that, [purchasers'] decisions, in the aggregate, be intelligent and well-informed." ••• Apart from its economic function,--commercial advertising may convey important information of general public interest. • • • On a more individual level, restraints on the advertising of medical services ••• have a disproportionate effect on the poor, the sick and the aged •••• Given the prevailing 94 F.T.C. at 1005. lO 433 U.S. 350 (1977) (holding state supreme cour~ prohibition on advertising invalid under the First Amendment to the United States Constitution, and according great importance to the role of advertising in the efficient functioning of the market for professional services). 11 425 U.S. 748 (1976). The Court stated in reference to the advertising of pharmaceutical drugs: Advertising, however tasteless and expensive it sometimes may seem, is nonetheless dissemination of information as to who is producing and selling what product, for what reason, and 4t what price. So long as we preserve a predominately free enterprise economy, the allocation of our resources in large measure will be made through numerous private economic decisions •••• To this end, the free flow of commercial information is indispensable . 425 u.s . at 765 . 9
disparity of prices, information as to who is charging what "could mean the alleviation of physical pain or the enjoyment of £~sic necessities." [citations omitted] We are pleased to note that the proposed statutory amendments eliminate many restrictions on advertising. The statute would retain constraints against making false, fraudulent, or misleading statements or engaging in conduct likely to mislead the public.13 The proposed rules, however, contain much broader provisions. Our experience in examining restrictions on professionals together with our review of other empirical datal 4 leads us to conclude that, generally, only advertising that is false or deceptive should be prohibited. Any more restrictive standard is likely to suppress the dissemination of potentially useful information and contribute to an increase in prices. we would therefore recommend that the Board consider removing all advertising restrictions except those that employ a false or decept~ve standard. Such action would give consumers access to more ~omplete information about prices and other attributes of 12 94 F.T.C. at 1011. 13 Proposed sections 2113(a)(7)(c) and (a)(lO). 14 Several empirical studies have confirmed the relationship between advertising and lower prices in markets for professional services. See,~., Bureau of Economics and Cleveland Regional Office, Federal Trade Commission, Improving Consumer Access to Legal Services: The Case for Removing Restrictions on Truthful Advertising (1984); Muris & Mcchesney, Advertising and the Price and Quality of Legal Services: The Case for Legal Clinics, 1979 Arn. B. Found. Research J. 179; Benham & Benham, Regulating through the Professions: A Perspective on Information Control, 18 J. Law & Econ. 421 (1975); Benham, The Effect of Advertising on the Price of Eyeglasses, J. Law & Econ. 337 (1972). 10
available optometric services, while at the same time protecting them from false or misleading claims. The greater availability of information would enable consumers to make more informed decisions about their optometric care. Accordingly, we think it important that the Board reevaluate the advisability of some of the proposed r~strictions. First, Rule 3 could have the effect of prohibiting price advertising of optometric goods or products unless such ads contain voluminous information, much of which may not be helpful to the consumer, particularly when received in the context of an advertisement. The rule would require, for example, that price ads for ophthalmic frames and lenses contain the n~me of the .manufacturer, the manufacturer's identification numbet, and the country of manufacture. It would require the inclusion of the manufacturer's name and the country of manufacture in contact lens ads. The rule would require that ads for each of these three products contain numerous other items of information as well. We recognize that affirmative disclosures may be justified in some instances. Indeed, in the Commission's Rule on Advertising of Ophthalmic Goods and Services,14 it declared that limited disclosure requirements created by state law would not constitute violations of the FTC Act. The disclosure requirements contained in the propos~d rules, however, seem much 14 16 C.F.R. Part 456. On February 6, 1980, the United States Court of Appeals for the District of Columbia remanded this rule to the Commission for reconsideration in light of Bates v. State Bar of Arizona. American Optometric Association v. FTC, 626 F.2d 896. The rule has not been reissued. 11
more extensive than those approved in the Ophthalmip Rule and may provide no benefit to consumers. These requirements seem to require disclosure of information only marginally related to the primary message in a price advertisement. Consumers who desire such information are not precluded from requesting it of the advertiser. Moreover, the disclosures would require significant time in a radio or television ad, and significant space in a printed ad. Thus, they could greatly increase the cost of the ad. We therefore believe the Board should reconsider the need for any of the proposed disclosure requirements. Second, Rule 4 would limit price advertising to only two "routine services" (eye exams and fitting of ophthalmic . prosthetic devices), and require that price advertisements list the services included in the examination. We suggest the Board reconsider the obligation to list the components of an examination, for the same reasons as explained above. We also question whether it is necessa~y to circumscribe price advertising so narrowly in order to prevent consumer deception. Third, Rule 6 would forbid use of the terms "specialist~ consultant, etc.," except where the optometrist is certified by the American Academy of Optometry or the American Optometric Association. The proposal implies that it is deceptive · to claim to have special expertise unless an optometrist has achieved formal recognition. Expertise may be acquired through training,. t even though it does not lead to certification, or through extensive or intensive practice in a particular field. The Board may appropriately reserve the use of the word "specialist" to 12
opto~etrists satisfying certain criteria. But the Board should ensure that such criteria are reasonable and that optometrists who do not satisfy the criteria may nonetheless convey to the public truthful, non-deceptive information about their training, experience, ability and the nature of their practice. We ask that the Board re-examine this provision to ensure . that it does not unnecessarily deter pptometrists from conveying truthful information to consumers. Fourth, Rule l(c) would ban any statement making unsubstantiated price comparisons. We support this provision insofar as it would require comparisons to be truthful. But this provision could be construed to create a requirement that such . ads be submitted to the Board for its approval before they are published or aired . If this is the intent of the Board, we believe that the requirement may be overly burdensome. Fifth, proposed Rule l(b), would ban all promises of guaranteed cures, which may be .. too broad. Such a rule could discourage non-deceptive offerings of guarantees o~ consumer satisfaction or money-back. For example, an optometrist may wish to advertise that if he or she cannot correct certain vision problems to 20-20, all fees will be refunded. While we recognize the vulnerability of consumers to false and deceptive claims of curative results, a truthful communic~tion of a satisfaction guarantee could be beneficial to consumers. , Finally, we invite your attention to proposed section 2113(a)(ll) of the statute, which would permit the Board to revoke or suspend a license where it finds an optometrist guilty 13 . ...
of· "soliciting in person or through an agent •••. (to sell] ophthalmic materials or optometric services, or employing what are known as 'chasers,' 'steerers,' or 'solicitors' to obtain business, unless in conjunction with a vision service plan approved by the Board •••• " This provision may in some instances impP.de the flow of truthful commercial information from optometrists to potential patients. For example, it might bar optometrists or their agents from distributing flyers or from speaking to interested groups about ophthalmic care. A state may legitimately insist that optometrists and their agents not exert undue influence and that solicitors be held to the same standard of conduct as the professionals they represent. A state may also . determine that a past pattern of abuses warrants regulations tailored to prevent specific abuses, but a blanket ban on the utilization of solicitors is probably overly broad. Therefore, we suggest that the Board reevaluate the need for such sweeping regulation in this area. 14
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