Wind Point Restoration, Inc. v. Anne Weikel

COURT OF APPEALS
DECISION NOTICE
DATED AND FILED This opinion is subject to further editing. If
published, the official version will appear in
the bound volume of the Official Reports.
October 14, 2020
A party may file with the Supreme Court a
Sheila T. Reiff petition to review an adverse decision by the
Clerk of Court of Appeals Court of Appeals. See WIS. STAT. § 808.10
and RULE 809.62.

Appeal No. 2018AP2258 Cir. Ct. No. 2018CV174

STATE OF WISCONSIN IN COURT OF APPEALS
DISTRICT II

WIND POINT RESTORATION, INC. D/B/A SERVPRO OF SOUTHEAST
MILWAUKEE COUNTY,

PLAINTIFF-RESPONDENT,

V.

ANNE WEIKEL,

DEFENDANT-APPELLANT.

APPEAL from a judgment and an order of the circuit court for
Kenosha County: CHAD G. KERKMAN, Judge. Affirmed.

Before Neubauer, C.J., Reilly, P.J., and Davis, J.

Per curiam opinions may not be cited in any court of this state as precedent

or authority, except for the limited purposes specified in WIS. STAT. RULE 809.23(3).
No. 2018AP2258

¶1 PER CURIAM. Anne Weikel appeals from a judgment dismissing
her WIS. STAT. ch. 423 (2017-18)1 counterclaim and awarding damages to Wind
Point Restoration, Inc. d/b/a Servpro of Southeast Milwaukee County. Weikel
also appeals from an order denying her motion for reconsideration. We affirm.

¶2 We take from the pleadings the following essential and undisputed
facts. After experiencing water damage in her basement, Weikel called a Servpro
franchisee, A&M Restoration LLC d/b/a Servpro of South Kenosha (hereafter
Servpro), to inquire about its water mitigation and restoration services (the
services). Because it could not take on the work, Servpro passed Weikel’s
information to Wind Point Restoration, Inc. d/b/a Servpro of Southeast Milwaukee
County (hereafter Wind Point), another Servpro franchisee. Wind Point then
called Weikel to respond to her inquiry regarding services.2 On July 21, 2017,
Wind Point visited Weikel’s home, solicited her to provide services, and
performed the services.

¶3 Wind Point sued Weikel to collect its unpaid invoice for the services
performed. Weikel counterclaimed and asserted a WIS. STAT. ch. 423 right to
cancel what she claimed was a consumer approval transaction (the counterclaim).3

1
All references to the Wisconsin Statutes are to the 2017-18 version unless otherwise
noted.
2
As discovery progressed, the exact identity of the entity Weikel contacted for services
on July 17 or 18, 2017 (the date varies in the record) evolved. We elect to describe the entities in
a way that provides the greatest clarity: Weikel called Servpro and Wind Point called her back.
3
Weikel also alleged WIS. STAT. § 100.20 unfair trade practices, breach of warranty and
other claims. None of these claims is pursued on appeal.

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No. 2018AP2258

¶4 Wind Point moved to dismiss Weikel’s counterclaim because she did
not state a consumer approval transaction claim upon which relief could be
granted. Wind Point argued that because Weikel called Servpro to inquire
regarding services, she initiated the ensuing transaction with Wind Point.
Therefore, the transaction was not a WIS. STAT. § 423.201(1)(a) consumer
approval transaction with an associated WIS. STAT. § 423.202(1) right to cancel.

¶5 Weikel opposed the motion to dismiss. Weikel conceded that she
called Servpro to inquire about its services. However, when Wind Point called her
back, Wind Point initiated a solicitation by telephone followed by a solicitation in
her home, all of which created a consumer approval transaction that Weikel could
cancel.

¶6 After a hearing on the motion to dismiss, the circuit court found that
it was undisputed that Weikel initiated the transaction when she called Servpro to
inquire about services, i.e., Weikel’s call “put everything in motion” in relation to
the transaction with Wind Point. Because Wind Point did not initiate the
transaction within the meaning of WIS. STAT. § 423.201(1)(a), the WIS.
STAT. § 423.202(1) right to cancel did not apply. The circuit court dismissed
Weikel’s WIS. STAT. ch. 423 counterclaim.

¶7 Weikel sought reconsideration of the circuit court’s decision
dismissing her counterclaim. Weikel reiterated that her first contact with Wind
Point was the call she received from Wind Point’s representative inquiring
whether she wanted to engage their services.

¶8 After a hearing, the circuit court denied Weikel’s motion for
reconsideration, again finding that Weikel initiated the transaction by calling
Servpro. As the circuit court aptly described it, Weikel “got the ball rolling” when

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No. 2018AP2258

she called Servpro seeking services, even if Wind Point called her back.
Ultimately, the circuit court entered a judgment for Wind Point. Weikel appeals.

¶9 On appeal, Weikel argues that because Wind Point contacted her
about services, she and Wind Point had a consumer approval transaction with a
right to cancel. We disagree.

¶10 We review the circuit court’s dismissal of Weikel’s counterclaim for
failure to state a claim as a question of law. Kaloti Enters., Inc. v. Kellogg Sales
Co., 2005 WI 111, ¶10, 283 Wis. 2d 555, 699 N.W.2d 205. Such a motion tests
the legal sufficiency of the complaint and should be granted only if there are no
conditions under which the plaintiff can recover. Id., ¶11.

¶11 A “consumer approval transaction” is a transaction “initiated by
face-to-face solicitation away from a regular place of business of the merchant or
by mail or telephone solicitation directed to the particular customer.” WIS. STAT.
§ 423.201(1)(a). Under WIS. STAT. § 423.202(1), “a customer has the right to
cancel a consumer approval transaction until midnight of the 3rd business day
after the merchant has given the notice” required by the statute.

¶12 Applying WIS. STAT. § 423.201(1)(a) to the facts of this case
presents a question of law that we decide independently of the circuit court.
Chang v. State Farm Mut. Auto. Ins. Co., 182 Wis. 2d 549, 560, 514 N.W.2d 399
(1994) (whether a particular statute applies to undisputed facts is a question of law
that we review independently). The language of § 423.201(1)(a) is plain, and we
need look no further to understand it. State ex rel. Kalal v. Circuit Court for
Dane Cty., 2004 WI 58, ¶45, 271 Wis. 2d 633, 681 N.W.2d 110 (statutory
interpretation begins with the statute’s plain language and the “language is given
its common, ordinary, and accepted meaning”).

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No. 2018AP2258

¶13 All of Weikel’s circuit court pleadings make clear that she called
Servpro for services, and Wind Point returned her call and ultimately provided the
services. The circuit court’s finding that Weikel’s call to Servpro “put everything
in motion” and “got the ball rolling” is supported by the record and is not clearly
erroneous. See Mentzel v. City of Oshkosh, 146 Wis. 2d 804, 808, 432 N.W.2d
609 (Ct. App. 1988). Because Weikel initiated the transaction, the transaction was
not a consumer approval transaction under WIS. STAT. § 423.201(1)(a).4
Therefore, the circuit court did not err in dismissing Weikel’s WIS. STAT. ch. 423
claim and did not misuse its discretion when it denied her reconsideration motion
on the same facts. Borreson v. Yunto, 2006 WI App 63, ¶6, 292 Wis. 2d 231, 713
N.W.2d 656 (a circuit court’s decision on a motion for reconsideration is reviewed
for a misuse of discretion).

¶14 Weikel next argues that the transaction qualifies for consumer
protection under WIS. ADMIN. CODE § ATCP 127.01(22) (2020) because Wind
Point called her and/or the transaction was initiated during a meeting at her home.
We disagree. The language of § ATCP 127.01(22) excludes from the definition of
“solicitation” “[a] telephone, mail, or electronic communication initiated by the
consumer.” Sec. ATCP 127.01(22)(b). The circuit court found that Weikel
initiated the communication regarding services when she called Servpro.
Sec. ATCP 127.01(22) does not apply.

4
A consumer approval transaction must meet two criteria: WIS. STAT. § 423.201(1)(a)
(addressing how such a transaction is initiated) and § 423.201(1)(b) (transaction involves cash or
credit). Because the Wind Point transaction did not satisfy § 423.201(1)(a), we need not consider
Weikel’s arguments relating to § 423.201(1)(b).

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No. 2018AP2258

¶15 Weikel’s reliance on Reusch v. Roob, 2000 WI App 76, 234 Wis. 2d
270, 610 N.W.2d 168, is misplaced. In that case, the court concluded that the
consumers’ relationship with the vendor was neither a consumer approval
transaction under WIS. STAT. ch. 423 nor a solicitation under WIS. ADMIN. CODE
§ ATCP 127.01. Reusch, 234 Wis. 2d 270, ¶2. Reusch is neither useful nor
persuasive.

¶16 The facts alleged in the counterclaim cannot under any conditions
allow recovery to Weikel, as they cannot establish that the Wind Point transaction
was subject to either the WIS. STAT. § 423.202(1) right to cancel or WIS. ADMIN.
CODE § ATCP 127.01(22). The circuit court did not err in dismissing her
counterclaim or denying reconsideration.5

By the Court.—Judgment and order affirmed.

This opinion will not be published. See WIS. STAT. RULE
809.23(1)(b)5.

5
Other than the arguments addressed in this opinion, Weikel does not challenge any
other aspect of the judgment and order entered against her.

6