Sullivan v. Credit Control, LLC

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UNITED STATES DISTRICT COURT
DISTRICT OF MASSACHUSETTS

Civ. No.: 4:25–cv-13788-MRG

ORDER ON DEFENDANT’S MOTION TO DISMISS THE AMENDED COMPLAINT [ECF No.
22]

GUZMAN, J.
Plaintiff Patrick Sullivan, (“Sullivan” or “Plaintiff”) alleges that Credit Control, LLC
(“Defendant”), a collection agency, continued to collect on a debt despite his request for verification in
violation of Fair Debt Collection Practices Act, (“FDCPA”) 15 U.S.C. §§ 1692g(b), 1692e, 1692f and
state debt collection law, 940 CMR 7.08. [Am. Compl., ECF No. 18].
Before the Court is Defendant’s Motion to Dismiss for failure to state a claim pursuant to Fed. R.
Civ. P. 12(b)(6). [ECF No. 22]. For the following reasons, the Motion to Dismiss is GRANTED.
I. BACKGROUND
The following relevant facts are taken primarily from the allegations in Plaintiff’s Amended
Complaint and are accepted as true for purposes of this motion. Ruivo v. Wells Fargo Bank, N.A., 766
F.3d 87, 90 (1st Cir. 2014) (explaining that a reviewing court “must separate the complaint’s factual
allegations (which must be accepted as true) from its conclusory legal allegations (which need not be
credited).”). All plausible inferences are made in Plaintiff’s favor. Id.

PATRICK SULLIVAN,

Plaintiff,

v.

CREDIT CONTROL, LLC,

Defendant.
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A. Relevant Facts
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Plaintiff alleges that Credit Control attempted to collect a consumer debt from him in violation of
the FDCPA. [Am. Compl. ¶¶ 7, 12]. On or about May 10, 2024, Plaintiff contacted Credit Control and
requested a verification of the alleged debt, referring to a collection letter he received in April 2024 (the
“April Letter”). [Id. ¶¶ 8, 10–11; May 2024 Verification Request, ECF No. 1-1 at 10–13; April Letter,
ECF No. 22-2]. The April Letter indicated that the debt in question belonged to an account with the
reference number ending in 7420 (“the 7420 Account”) with a balance of $494.87, which originated from
Navy Federal Credit Union. [April Letter]. In the May 2024 Verification Request, Plaintiff explicitly refers
to the April Letter and lists the 7420 account details and origins of the debt with Navy Federal Credit
Union. [May 2024 Verification Request]. It is unclear whether Credit Control ever responded to the May
2024 Verification Request; however, Plaintiff alleges that Credit Control did not provide proper
verification of the account before sending him another collections letter in August 2024 (the “August
Letter”). [Am. Compl. ¶ 12; August Letter, ECF No. 1-1 at 5].
In the August Letter, Defendant also sought to collect a consumer debt owed by Plaintiff; however,
the August Letter referred to a debt of $296.60 with a different account reference number than the April
Letter (an account ending in 1522, the “1522 Account”), and indicated that the debt originated from a
Platinum Secured account with Capital One, N.A. [See August Letter]. In the Amended Complaint,
Plaintiff alleges that Defendant in its correspondence “mischaracterize[d] the disputed obligation by
referencing internal account numbers so as to suggest the existence of multiple or separate accounts,

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It is well established that in evaluating a motion to dismiss, a court may consider documents attached to
the complaint, expressly incorporated therein, or central to the Plaintiff’s claim. Watterson v. Page, 987
F.2d 1, 3 (1st Cir. 1993). In the present matter, this includes the exhibits attached to Plaintiff’s original
complaint. [ECF No. 1-1]. These exhibits, particularly the “April Letter” and “August Letter” are
referenced throughout the Plaintiff’s Amended Complaint and are therefore incorporated by reference for
the Court’s review, additionally these communications are central to Plaintiff’s claims.
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despite there being only one underlying debt.” [Am. Compl. ¶ 13]. After Credit Control articulated in its
motion to dismiss memorandum that there were two distinct debts allegedly owed by Plaintiff, [ECF No.
22 at 5–9], Plaintiff withdrew his allegation
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that Defendant somehow falsified that there were two distinct
accounts and acknowledged that Defendant has more than one account involving Plaintiff, further
clarifying that “the debt at issue in this action concerns the account ending in ‘1553’ with Capital One,
N.A. as the original creditor, referenced in the [August Letter],” [ECF No. 23 at 1–2].
B. Procedural History
Plaintiff filed a Statement of Small Claim and Notice in Fitchburg, Massachusetts District Court
on August 19, 2025. [ECF No. 1-1]. In December 2025, the case was removed to federal court. [ECF No.
1]. Within the same month, Defendant filed its motion to dismiss and Plaintiff filed his opposition, as well
as a motion to amend and clarify his complaint. [ECF Nos. 9–12]. Magistrate Judge Hennessy granted
Plaintiff leave to amend his complaint and Plaintiff promptly filed his First Amended Complaint. [ECF
Nos. 16, 18]. In January 2026, Defendant filed its renewed Motion to Dismiss and Plaintiff filed his
opposition. [ECF Nos. 22–23].
II. LEGAL STANDARDS
When reviewing a motion to dismiss against a pro se Plaintiff, the Court is required to “interpret
the pro se complaint liberally.” Sause v. Bauer, 585 U.S. 957, 960 (2018). Nonetheless, a complaint “must
provide ‘a short and plain statement of the claim showing that the pleader is entitled to relief.’” Cardigan
Mountain Sch. v. N.H. Ins. Co., 787 F.3d 82, 84 (1st Cir. 2015) (quoting Fed. R. Civ. P. 8(a)(2)). To
survive a motion to dismiss under Fed. R. Civ. P. 12(b)(6), a complaint “must contain sufficient factual

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At the motion to dismiss stage, the Court may consider “facts put forward by the defendant only to the
extent that they are uncontradicted.” Mora v. AngioDynamics, Inc., No. 21-cv-11352-ADB, 2021 U.S.
Dist. LEXIS 208157, at *8 (D. Mass. Oct. 28, 2021) (citations omitted). Here, Plaintiff has conceded to
the assertion by Defendant that there are two debt accounts relating to Plaintiff.
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matter, accepted as true, to ‘state a claim to relief that is plausible on its face.’” Ashcroft v. Iqbal, 556 U.S.
662, 678 (2009) (quoting Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007)). At the pleading stage,
a plaintiff need not demonstrate that they are likely to prevail, but “[their] claim must suggest ‘more than
a sheer possibility that a defendant has acted unlawfully.’” García-Catalán v. United States, 734 F.3d 100,
102–03 (1st Cir. 2013) (quoting Iqbal, 556 U.S. at 678).
III. DISCUSSION
Defendant moves this Court to dismiss the pending claims because the May 2024 Verification
Request and the August Letter “clearly refer to different accounts.” [ECF No. 22 at 5–9]. Defendant
outlines in great detail how these accounts differ. [Id.] Additionally, as stated above, in his opposition
memorandum, Plaintiff concedes that there is more than one account controlled by Defendant, and
acknowledges that the April and August letters pertain to different accounts. [ECF No. 23 at 1–4]. Because
the August Letter did not seek to collect on the Navy Federal Credit Union debt referenced in the April
Letter – the only debt for which Plaintiff requested verification in the May 2024 Verification Request –
Plaintiff cannot sustain a claim under the cited consumer protection statutes, and his claims must be
dismissed.
For Plaintiff to succeed on a FDCPA claim, he must prove that “(1) he was the object of collection
activity arising from consumer debt, (2) the defendant is a debt collector within the meaning of the statute,
and (3) the defendant engaged in a prohibited act or omission under FDCPA.” Krasnor v. Spaulding L.
Off., 675 F.Supp.2d 208, 211 (D. Mass. 2009) (citing Som v. Daniels Law Offices, P.C., 573 F.Supp.2d
349, 356 (D. Mass. 2008)). The parties do not dispute that Plaintiff is the object of a collection activity,
nor that Defendant is a debt collector within the meaning of the statute. With regard to the third-prong,
Plaintiff contends that Defendant violated the FDCPA by pursuing collection on his debt after he requested
a verification of the debt. [See Am. Compl.].
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Pursuant to 15 U.S.C. § 1692g(b) (“Section 1692g”) of the FDCPA, if a consumer sends a written
notice contending that the debt is disputed, a collector must cease collection of a debt until the agency
mails the consumer a verification of the debt and/or the name and address of the original creditor. 15
U.S.C. § 1692g(b). A verification request under Section 1692g pertains to a single account contested by
the debtor, it does not pause the collection on all other accounts. See 15 U.S.C. § 1692g(b).
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A debtor
must request a verification of each account if they are disputing its collection. Id. The same is true under
the analogous state statute, 940 CMR 7.08.
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Verification of a debt is not a heavy burden, “confirmation of
the amount of the debt and the identity of the creditor, which is then relayed to the debtor—is sufficient.”
Poulin v. The Thomas Agency, 760 F.Supp.2d 151, 159 (D. Me. 2011) (collecting cases).
Here, Plaintiff requested a verification for the debt connected to the 7420 Account. [May 2024
Verification Request, ECF No. 1-1 at 11–12]. In August 2024, he received a communication from

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“If the consumer notifies the debt collector in writing within the thirty-day period described in subsection
(a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address
of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof,
until the debt collector obtains verification of the debt or a copy of a judgment, or the name and address
of the original creditor, and a copy of such verification or judgment, or name and address of the original
creditor, is mailed to the consumer by the debt collector.” 15 U.S.C. § 1692g(b).

Under the FDCPA, the term “debt” means, “any obligation or alleged obligation of a consumer to pay
money arising out of a transaction in which the money, property, insurance, or services which are the
subject of the transaction are primarily for personal, family, or household purposes, whether or not such
obligation has been reduced to judgment.” 15 U.S.C. § 1692a(5).

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“If the debtor, or any attorney for the debtor, notifies the creditor in writing within the 30-day period
described in 940 CMR 7.08(1), that the debt, or any portion thereof, is disputed, the creditor shall cease
collection of the debt, or any disputed portion thereof, until the creditor verifies the debt and provides the
debtor [with required verification materials].” 940 C.M.R. 7.08(2).

The term “debt” means, “money or its equivalent which is, or is alleged to be, more than 30 days past due
and owing, unless a different period is agreed to by the debtor, under a single account as a result of a
purchase, lease, or loan of goods, services, or real or personal property, for personal, family or household
purposes or as a result of a loan of money which is obtained for personal, family or household purposes
whether or not the obligation has been reduced to judgment.” 940 C.M.R. 7.03.
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Defendant but for the debt connected to the 1522 Account. [Id. at 5]. The documents are clear on their
face that the reference numbers and the itemization date refer to two different accounts. [ECF No. 22 at
6–9]. Therefore, Plaintiff’s allegation that Defendant sent him “continued communication” after seeking
verification of the 7420 Account is nullified given that the alleged “continued communication” was a
communication regarding a different debt entirely: the Capital One 1522 Account debt. Because there are
two different accounts at issue and Defendant was not seeking to collect on the account that was the subject
of the verification request, Plaintiff fails to allege any facts in support of his claims under the Fair Debt
Collection Practices Act, or the state debt collection law, 940 CMR 7.08.
Therefore, the Motion to Dismiss as to Counts I–III is GRANTED. Given that Plaintiff makes no
additional allegations under Count IV other than “Defendant’s violations of the FDCPA and
Massachusetts debt collection regulations,” his failure to state a claim as to Counts I through III extends
to Count IV.
IV. CONCLUSION
For the reasons stated above, the Motion to Dismiss, ECF No. 18, is GRANTED and this case is
DISMISSED.

SO ORDERED.

Dated: August 14, 2026

/s/ Margaret R. Guzman
Margaret R. Guzman
United States District Judge

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