Florida Public Service Commission native order document 02669-2026

FILED 5/7/2026
DOCUMENT NO. 02669-2026
FPSC 	- COMMISSION CLERK
BEFORE THE FLORIDA PUBLIC SERVICE COMMISSION
In re: Compliance investigation of local
exchange Certificate No. 8960, issued to CSG-
Cloud, LLC d/b/a Citrus Phones, for apparent
first-time violation of Rule 25-4.0161, F.A.C.,
Regulatory Assessment Fees;
Telecommunications Companies.
In re: Compliance investigation of local
exchange Certificate No. 8796, issued to Clear
Rate Communications, LLC, for apparent first¬
time violation of Rule 25-4.0161, F.A.C.,
Regulatory Assessment Fees;
Telecommunications Companies.
DOCKET NO. 2026005 5-TX
DOCKET NO. 20260056-TX
ORDER NO. PSC-2026-0132-PAA-TX
ISSUED: May 7, 2026
NOTICE OF PROPOSED AGENCY ACTION
ORDER IMPOSING PENALTIES AND COLLECTION COSTS, AND REQUIRING PAYMENT OF
DELINQUENT REGULATORY ASSESSMENT FEES AND ANY ACCRUED STATUTORY LATE
PAYMENT CHARGES, OR CANCELLING COMPETITIVE LOCAL EXCHANGE CARRIER
CERTIFICATES FOR VIOLATION OF SECTION 364.336, FLORIDA STATUTES, AND
RULE 25-4,0161, FLORIDA ADMINISTRATIVE CODE
BY THE COMMISSION:
NOTICE 	is hereby given by the Florida Public Service Commission (Commission) that
the action discussed herein 	is preliminary in nature and will become final unless a person whose
interests are substantially affected files a petition for a formal proceeding, pursuant to Rule 25-
22.029, Florida Administrative Code (F.A.C.).
Rule 25-4.0161(11) and (12), F.A.C., provides 	that telecommunications companies 	that
fail 	to pay the Regulatory Assessment Fee (RAF), including any accrued statutory 	late payment
charges, within 20 days after receiving a delinquent notice, shall be automatically penalized $500
for a 	first 	offense, $1,000 	for a second offense, and $2,000 	for a 	third offense. 	The penalty
amounts include collection 	costs. 	If an entity 	fails 	to pay the penalty amount and the RAF in
full, 	along 	with 	any 	accrued 	statutory 	late payment 	charges, 	that 	entity’s 	local 	exchange
telecommunications certificate shall be cancelled.
Pursuant 	to 	Section 	364.336, 	Florida 	Statutes 	(F.S.), 	telecommunications 	certificate
holders must pay a minimum annual RAF if the certificate was active during any portion of the
calendar year. 	Pursuant 	to Rule 25-4.0161(3), 	F.A.C., 	the appropriate RAF return form and
applicable fees are due to 	this Commission by January 30th of the subsequent year. 	Pursuant to

ORDER NO. PSC-2026-0132-PAA-TX
DOCKET NO. 20260055-TX, 20260056-TX
PAGE 2
Section 350.113(4), F.S., the RAF return forms, for the period of January 1 through December
31, are mailed to entities at least 45 days prior to the date that payment of the fee is due.
Our Division of Administrative and Information Technology Services advised that the
entities listed below failed to comply with Section 364.336, F.S., and Rule 25-4.0161, F.A.C.
These entities have not paid the 2025 RAF, the accrued statutory late payment charges, nor the
$500 penalty and collection costs.
ENTITY’S NAME 	CO. CODE 	DOCKET NO.
CSG-Cloud d/b/a Citrus Phones 	TY196 	20260055-TX
Clear Rate Communications, LLC 	TY030 	20260056-TX
Accordingly, we hereby find it appropriate to cancel each entities respective local
exchange certificate for failure to comply with Section 364.336, F.S., and Rule 25-4.0161,
F.A.C., unless each such entity pays a $500 penalty, and remits any past due RAF, along with
any accrued statutory late payment charges, to the Florida Public Service Commission, prior to
issuing a Consummating Order for this Proposed Agency Action Order (Order).
We are vested with jurisdiction over these matters pursuant to Sections 350.113, 364.336,
and 364.285, F.S.
If an entity pays the $500 penalty, and remits any past due RAF, along with any accrued
statutory late payment charges, prior to issuing a Consummating Order for this Proposed Agency
Action Order, then that entity’s respective certificate will remain active.
If an entity (1) fails to protest the Order and (2) fails to pay the $500 penalty, and fails to
remit any past due RAF, along with any accrued statutory late payment charges, prior to our
issuing a Consummating Order for this Proposed Agency Action Order, then that entity’s
certificate shall be cancelled administratively, and the collection of any past due RAF shall be
referred to the Florida Department of Financial Services for further collection efforts.
If an entity’s certificate is cancelled in accordance with this Commission’s Order, that
entity shall immediately cease and desist providing local exchange telecommunication service in
Florida.
Each entity’s docket shall be closed administratively either upon receipt of the payment
of the $500 penalty, and any past due RAF, along with any accrued statutory late payment
charges, or upon cancellation of its certificate.
If an entity’s certificate is cancelled in accordance with this Order and it subsequently
decides to reapply as a telecommunications provider, that entity shall be required to first pay the
$500 penalty, and any past due RAF, including any accrued statutory late payment charges.

ORDER NO. PSC-2026-0132-PAA-TX
DOCKET NO. 20260055-TX, 20260056-TX
PAGE 3
Based on the foregoing, it is
ORDERED by the Florida Public Service Commission that, by the end of the protest
period listed in this Order each of the respective entities listed herein shall pay a $500 penalty,
and any past due RAF, including any accrued statutory late payment charges, to the Florida
Public Service Commission for failure to comply with Section 364.336, F.S., and Rule 25-
4.0161, F.A.C.. It is further
ORDERED that the cost of collection will be subtracted from any monies collected as
payments (full or partial) of the penalty. These collection costs will be deposited, along with the
past due RAF, in the Florida Public Service Commission Regulatory Trust Fund, pursuant to
Section 350.113, F.S. The accrued statutory late payment charges and any portion of the penalty
exceeding the cost of collection will be remitted to the Florida Department of Financial Services
for deposit in the State of Florida General Revenue Fund, pursuant to Section 364.285(1), F.S. It
is further
ORDERED that should an entity fail to comply with this Order, that entity’s respective
certificate shall be cancelled. It is further
ORDERED that the cancellation of the certificate in no way diminishes the entity’s
obligation to pay the $500 penalty, the applicable delinquent RAF, and any accrued statutory late
payment charges. It is further
ORDERED that if an entity listed in this Order has its respective certificate cancelled,
and subsequently decides to reapply for certification as a telecommunication services provider,
that entity shall be required to first pay the $500 penalty, and any past due RAF, along with any
accrued statutory late payment charges. It is further
ORDERED that if an entity fails to pay its outstanding RAF, in full, including any
accrued statutory late payment charges, penalties and cost of collection, it shall be referred to the
Florida Department of Financial Services for further collection efforts. It is further
ORDERED that if an entity’s certificate is cancelled in accordance with this Order, that
entity shall immediately cease and desist providing local exchange telecommunications services
in Florida. It is further
ORDERED that the provisions of this Order, issued as proposed agency action, shall
become final and effective upon the issuance of a Consummating Order unless an appropriate
petition, in the form provided by Rule 28-106.201, F.A.C., is received by the Office of
Commission Clerk, 2540 Shumard Oak Boulevard, Tallahassee, Florida 32399-0850, by the
close of business on the date set forth in the "Notice of Further Proceedings" attached hereto. It
is further

ORDER NO. PSC-2026-0 132-PAA-TX
DOCKET NO. 20260055-TX, 20260056-TX
PAGE 4
ORDERED 	that in the event this Order becomes 	final, 	this docket shall be closed upon
receipt of the imposed $500 penalty, and any past due RAF, including any accrued statutory late
payment charges, from the respective entity or upon cancellation of that entity’s certificate.
By ORDER of the Florida Public Service Commission this 7th day of May, 2026 .
2540 Shumard Oak Boulevard
Tallahassee, Florida 32399
(850)413-6770
www.floridapsc.com
Copies 	furnished: A copy of 	this document 	is
provided 	to 	the 	parties of record 	at 	the time of
issuance and, if applicable, interested persons.
AH

ORDER NO. PSC-2026-0132-PAA-TX
DOCKET NO. 20260055-TX, 20260056-TX
PAGE 5
NOTICE OF FURTHER PROCEEDINGS OR JUDICIAL REVIEW
The Florida Public Service Commission is required by Section 120.569(1), Florida
Statutes, to notify parties of any administrative hearing that is available under Section 120.57,
Florida Statutes, as well as the procedures and time limits that apply. This notice should not be
construed to mean all requests for an administrative hearing will be granted or result in the relief
sought.
Mediation may be available on a case-by-case basis. 	If mediation is conducted, it does
not affect a substantially interested person's right to a hearing.
The action proposed herein is preliminary in nature. Any person whose substantial
interests are affected by the action proposed by this order may file a petition for a formal
proceeding, in the form provided by Rule 28-106.201, Florida Administrative Code. 	This
petition must be received by the Office of Commission Clerk, 2540 Shumard Oak Boulevard,
Tallahassee, Florida 32399-0850, by the close of business on May 28, 2026.
In the absence of such a petition, this order shall become final and effective upon the
issuance of a Consummating Order.
Any objection or protest filed in this/these docket(s) before the issuance date of this order
is considered abandoned unless it satisfies the foregoing conditions and is renewed within the
specified protest period.