Kernrechtsfrage
Whether the claimant's letter of 8 March 2011 had to be interpreted as an appeal or as a request for further investigative measures.
Extrahierter Entscheid
The letter did not clearly express an intention to appeal; the cantonal court should have clarified the sender's intention before treating it as a remedy.
Extrahierte Begründung
Under good faith, procedural submissions by laypersons must be interpreted according to their reasonable meaning. If doubt remains, the authority must inquire. The letter complained about service by ordinary mail and asked for investigations, not clearly for appellate review.